Job Posting Title

Quality Assurance Specialist (2 permanent positions and 1 temporary position of 3 years)

Job Category

Operations Training Delivery

Language Requirements

Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Posting End Date

2023-08-14

Job Grade

ATP-6

Pay Range

$78,942 - $98,677

Job Summary

The Quality Assurance Specialist provides leadership, subject matter expertise, and support to ensure program integrity. The role leads efforts to strengthen the quality of training programs and provides clear and concise guidance to support the execution of Air Traffic Services (ATS) Learning activities. The Quality Assurance Specialist ensures integrity by championing ATS Learning policy, philosophy and quality assurance by supporting Systems Approach to Training activities and conducting compliance audits.

Job Description

Key Accountabilities

• Design and develop tools and training to support the implementation and continuous improvement of ATS Learning policy, philosophy, standards and integrated quality assurance program.
• Conduct compliance audits on the ATS Learning system and programs to identify trouble areas then monitor and report on corrective actions outcomes.
• Participate in Training Reviews and identify issues related to maintaining the integrity for our training programs and student progression.
• Analyze training findings from safety and audit reports, prepare detailed corrective action plans with clear mitigating recommendations.
• Participate in validation activities to identify areas to improve the ATS Learning system.
• Facilitate departmental safety and risk management activities and processes.
• Lead or support activities related to the implementation of ATS Learning and corporate projects and initiatives.
• Support ATS Learning Curriculum by participating in the design, development and maintenance of training products and programs, including theory, simulation, systems and the qualification training programs.

Job Requirements

Education

• Successful completion of post-secondary training related to research and data analysis from a recognized institution.

Experience

• Experience in an instructional designer, analyst, auditor, or similar type of position.
• Experience in leading and facilitating groups with diverse backgrounds.
• Experience in the design and development of programs and training tools.
• Experience in analyzing problems and identifying cause for recommending improvements.

Language requirements

1 position English only

1 position Bilingual imperative

1 position Bilingual preferred

Knowledge

• Knowledge of corporate policies, goals, culture, values and code of ethics.
• Knowledge of Safety Management Systems (SMS) and Quality Management Systems (QMS).
• Knowledge of learning philosophy, policies and standards and regulatory training requirements.
• Knowledge of adult learning styles, instructional techniques and Systems Approach to Training (SAT) or ADDIE.
• Knowledge of ATS Learning programs and products, including theory, simulation and systems.
• Knowledge of best practices related to validation, quality control and auditing programs and services.

Abilities

• Ability to coach individuals and teach formal training programs.
• Ability to facilitate in group settings and lead teams.
• Ability to identify and analyze problems and recommend best practices to mitigate or resolve training issues.
• Ability to plan and organize work independently while prioritizing tasks and meeting deadlines.
• Ability to research and analyze data, recommend improvements and implement solutions efficiently.

Personal Suitability

• Communicate effectively and tactfully using diplomacy and influence.
• Build and maintain positive relationships and support team values.
• Take initiative to resolve issues and create opportunities for system and self improvement.
• Motivate and inspire others to work together to meet common goals, vision and purpose.
• Demonstrate flexibility and effective interpersonal skills through professionalism and integrity.

Working conditions

• This position is eligible for a flexible work arrangement.
• Occasional travel required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.