• Job Description

  Req#: QUALI001707

  Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly, hourly attendance bonuses, merit increases and an annual bonus incentive plan. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!

  POSITION SUMMARY:

  This is an experienced position responsible for assisting the QA Team in meeting the customers’ demands and helping ensure that NPAA remains the market leader in automotive coatings. This team member utilizes root cause analysis skills and customer complaint investigation system / know how to investigate the problems the customers experience and to conduct the internal continuous improvement projects. This position is building key customer/supplier and strong interdepartmental relationships within NPAA. The Specialist also supports QA / QMS projects and provides QA training for new hires and associate QA Specialist.

  POSITION RESPONSIBILITIES:

  • Conduct customer complaint investigations and root cause analysis per NPAA customer complaint procedure.
  • Conduct the lab work for complaint confirmation step and investigations with Technical.
  • Use quality management system knowledge to establish the stable controlled quality processes.
  • Interact with all related departments support teams / customers to resolve problems
  • Interact with suppliers to learn raw material variations and problem solving.
  • Travels to customer to observe end-use of sold products / to vendor to conduct supplier audit.
  • Prepare internal reports and drafts for external presentations, adhering to project schedule.

  POSITION QUALIFICATIONS:

  The individual must be able to perform each essential job duty and responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities needed to perform the job at a fully acceptable level.

  • College degree in a science-related field required, for advanced positions
  • Experience:
    • Typically, 2+ years of applicable experience
  • Able to handle paints and chemicals, including isocyanates, using required PPE.
  • Ability and desire to learn and improve.
  • Ability to lift 25 lbs.
  • Basic computer Skills, office/word/excel (advance skills preferred).
  • Experience in ISO9001 Quality management System preferred.
  • Desirable: Lean Six Sigma

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  NPA Coatings Inc. is a manufacturer of liquid coatings, pre-treatment chemicals and paint protection films located in Cleveland, OH.

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