AssistRx
Quality Assurance Specialist - HUB (Orlando, FL)
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Job Description
- Req#: 391CEF5066
Employer Industry: Life Sciences
Why consider this job opportunity:
- Supportive, progressive, and fast-paced work environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Comprehensive medical, dental, vision, life, and short-term disability insurance
- Opportunities to provide meaningful contributions to patient care and support
What to Expect (Job Responsibilities):
- Monitor associate calls and provide feedback to program managers on strengths and coaching opportunities
- Review associate case records to ensure program metrics are met
- Prepare call center reports and track service trends
- Participate in the creation and maintenance of program Standard Operating Procedures (SOPs)
- Assist with user acceptance testing of program platforms (eCase, iAssist)
What is Required (Qualifications):
- Minimum of 5 years of call center experience
- Experience in a patient support or pharmacy-related setting
- Ability to manage time effectively and meet deadlines with minimal supervision
- Attention to detail and working knowledge of internal CRM and workflows
- Effective written and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- Previous experience in quality assurance or program management within a healthcare context
- Familiarity with call center technologies and metrics
- Proven track record of improving process efficiencies
- Strong analytical and problem-solving skills
#LifeSciences #QualityAssurance #PatientSupport #HealthcareCareers #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
COVID-19 At AssistRx, we remain focused on supporting our healthcare providers in caring for their patients and providing high-quality healthcare services as needed. Our support staff remains fully staffed and ...
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