AssistRx
Call Center Quality Assurance Specialist
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Job Description
- Req#: 085399E7DC
Employer Industry: Life Sciences and Healthcare Technology
Why consider this job opportunity:
- Supportive, progressive, fast-paced work environment
- Competitive pay structure
- 401(k) matching with immediate vesting
- Comprehensive benefits including medical, dental, vision, life, and short-term disability insurance
- Opportunity to make a significant impact on patient outcomes through quality assurance initiatives
What to Expect (Job Responsibilities):
- Monitor associate calls and provide feedback to program managers on strengths and coaching opportunities
- Review associate case records to ensure program metrics are met
- Prepare call center reports and track service trends
- Participate in the creation and maintenance of program Standard Operating Procedures (SOPs)
- Assist with user acceptance testing of program platforms (eCase, iAssist)
What is Required (Qualifications):
- Minimum of 5 years of specialty mail order pharmacy experience
- Experience in a patient support or pharmacy-related setting
- Ability to manage time effectively and meet deadlines with minimal supervision
- Attention to detail with a working knowledge of internal CRM and workflows
- Effective communication skills, both written and interpersonal
How to Stand Out (Preferred Qualifications):
- Registered Pharmacy Technician certification
#LifeSciences #HealthcareTechnology #QualityAssurance #CareerOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
COVID-19 At AssistRx, we remain focused on supporting our healthcare providers in caring for their patients and providing high-quality healthcare services as needed. Our support staff remains fully staffed and ...
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