Overview Position overview: You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 10 years in a row! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient. The Quality Assurance Supervisor will be responsible for the activities involved in assuring the food safety and quality of all products produced in a shift, during a six-day per week operation to meet company service, quality, cost, safety and people objectives. Responsible for Food Safety Compliance within the food safety management system Will be informed and aware of their role in monitoring activities for meeting the regulatory requirements for food safety, and are informed of their responsibility to report food safety problems to personnel with authority to initiate action You’ll thrive in this position if you are: Service oriented: you’re a people person who is systematic and trustworthy interacting constructively with peers or teams of various levels demonstrating strong, positive communication skills. Exhaustively meticulous: you have an unrelenting attention to detail leaving nothing to chance while understanding what deserves your immediate attention and what can wait. Improvement focused: you never turn off the thought “how can I do this better”. An experienced people manager: you’re at home managing and elevating a team. You lead by example and enable your staff to realize their potential. Responsibilities Here’s more of what you’ll get to do: Supervises the Quality Assurance Lab and Floor Technicians. Is responsible for maintaining an efficient QA lab-QA floor employee schedule that supports company needs Assures presence of specifications and appropriate PQG documentation on the all lines (finishing and baking) Monitors the organization of PQG data collected on all three shifts. Monitors the organization of the retain samples (library) program. Monitors and ensures product traceability Ensures and aids validating on the floor process are being adhered to Ensures adherence to our food safety programs including HACCP Follows up with the PQG certification program to ensure all finished goods meet specifications. Follows up with implemented programs to ensure compliance with GMP’s by all employees and other Aids in the administration of biological monitoring procedures to determine the efficacy of sanitation methods. Monitors employee practices to aid in a pest-free environment. Develops and implements new methods, procedures, and systems to improve quality performance. Supervises operation to comply with all applicable safety laws and regulation, as well as Company safety policies, procedures and standards Maintains a fair and professional work environment that focuses on the business objectives. Develops and maintains training and development programs that support key performance goals for the company, as well as provide a satisfying and rewarding work environment for employees. Develops and maintains a trending performance for the Production plant on Quality/Food Safety/GMPs Support operations to maintain a complaint rating from the regulatory inspections. It acts as an alternate support in absence of Quality Assurance and Food Safety Manager. Qualifications What we require: Minimum of 2 years of supervisory experience in a related field. Must be able to work 6:00 pm - 6:00 am. Basic Technical Writing Skills. Good communication skills. Experience with Microsoft Office applications. What we prefer: Bilingual in English and Spanish About the Company Our state-of-the-art The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers. The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.3 billion public company with more than 300 casual dining restaurants. We offer a people-centered culture and are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences, and encourage individuals from underrepresented backgrounds to apply. #SoCheesecake #LifeAtCheesecake The Cheesecake Factory Incorporated is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities.
What we require: Minimum of 2 years of supervisory experience in a related field. Must be able to work 6:00 pm - 6:00 am. Basic Technical Writing Skills. Good communication skills. Experience with Microsoft Office applications. What we prefer: Bilingual in English and Spanish
Here’s more of what you’ll get to do: Supervises the Quality Assurance Lab and Floor Technicians. Is responsible for maintaining an efficient QA lab-QA floor employee schedule that supports company needs Assures presence of specifications and appropriate PQG documentation on the all lines (finishing and baking) Monitors the organization of PQG data collected on all three shifts. Monitors the organization of the retain samples (library) program. Monitors and ensures product traceability Ensures and aids validating on the floor process are being adhered to Ensures adherence to our food safety programs including HACCP Follows up with the PQG certification program to ensure all finished goods meet specifications. Follows up with implemented programs to ensure compliance with GMP’s by all employees and other Aids in the administration of biological monitoring procedures to determine the efficacy of sanitation methods. Monitors employee practices to aid in a pest-free environment. Develops and implements new methods, procedures, and systems to improve quality performance. Supervises operation to comply with all applicable safety laws and regulation, as well as Company safety policies, procedures and standards Maintains a fair and professional work environment that focuses on the business objectives. Develops and maintains training and development programs that support key performance goals for the company, as well as provide a satisfying and rewarding work environment for employees. Develops and maintains a trending performance for the Production plant on Quality/Food Safety/GMPs Support operations to maintain a complaint rating from the regulatory inspections. It acts as an alternate support in absence of Quality Assurance and Food Safety Manager.