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Job Description
- Req#: 8518
- Efficient Customer Quality Issue Management
- Ensuring Customer Success and Satisfaction: Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
- Develop, monitor, and present key internal metrics to track first time and ongoing Quality at NI.
- Provide regular communication to stakeholders and customers through formal communication plans to assure clarity on status, next steps, and resolution of issues.
- Drive root cause analysis to identify permanent corrective actions to prevent issues from recurring.
- Ownership of Customer Communication (Recalls, Notifications, & Product Change Notifications).
- Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
- Lead the organization to proficiently execute RCCA activities (8D, 3L5W, 5Why, FMEA) and the application of other Quality tools to foster a culture of continuous improvement in terms of quality, cost, and efficiency.
- Bachelor's degree in engineering or similar engineering science degree
- Demonstrated experience managing quality programs/projects
- Strong analytical and problem-solving skills including FMEA, failure analysis, and root cause analysis
- Excellent communication skills
- Ability to lead and drive issue management
Key Responsibilities
Position Requirements
Please note that NI does not petition for H-1B visas for this position.
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About the company
NI, formerly National Instruments Corporation, is an American multinational company with international operation.
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