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Job Description
- Req#: R0015366
- Uphold Aritzia’s standards for selling, solving, and servicing in Concierge to ensure the world-class delivery of sales and solution expertise
- Conduct quality evaluations and partner cross-functionally to address opportunities for improving Advisor performance
- Identify and execute training optimizations to address any recurring opportunities
- Proven skills, education, and/or applicable certifications
- A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
- The ability to collaborate fluently with cross-functional partners
- A commitment to quality and investing in results that add value to the business
- Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
- Aspirational Workplace – Our offices are specially designed to be spaces of creativity, productivity, and inspiration. They’re also dog friendly. Woof.
- The Extras – We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, and self-care promos.
- Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- A-OK Café – Our in-house café is like a private oasis where employees can enjoy a curated menu of snacks and beverages. You also get complimentary coffee. Treat yourself.
- The SET – Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, works out well.
- Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
- Flexible Scheduling – Enjoy stability and work-life balance with our flexible full-time and part-time positions.
- Aspirational Workplace – Our distribution centres are specially designed to be places of creativity, productivity, and inspiration. [If office role: They’re also dog friendly. Woof.]
- Amenities – Additional amenities include shower facilities with elevated complementary conveniences, bike rooms, and more.
THE TEAM
The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.
THE OPPORTUNITY
Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to lead and motivate the team responsible for evaluating our Concierge Advisors’ delivery of selling and solving expertise. You will play a pivotal role in the flawless execution of case resolutions, ensuring consistent, world-class experiences in every customer interaction while identifying wins and opportunities to continuously improve quality standards. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia — while enjoying one yourself.
THE ROLE
As the Manager, Quality Management, you will lead the team to:
THE QUALIFICATIONS
The Manager, Quality Management has:
THE PERKS
Some of the industry-leading benefits you will receive while working at Aritzia:
Toronto Support Office:
Distribution Centre:
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
About the company
Aritzia LP is a Canadian women's fashion brand founded in Vancouver, British Columbia, by Brian Hill in 1984.
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