Pacific Gas and Electric
Quality Operations Specialist
This job is now closed
Job Description
- Req#: 152700
Requisition ID # 152700
Job Category: Compliance / Risk / Quality Assurance
Job Level: Individual Contributor
Business Unit: Enterprise Health & Safety
Work Type: Hybrid
Job Location: Oakland
Job Summary:
The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
A reasonable salary range is:
Bay Area Minimum: $82,000
Bay Area Maximum: $124,000
This position is hybrid, working from your remote office and based on business needs.
Job Responsibilities:
Corrective Action Program (CAP):
• Conducts CAP investigations and analyses of primarily moderate complexity
• Conducts business process analysis and identifies process improvements
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• May participate in business process reengineering efforts
• May provide quality recommendations by evaluating and reviewing processes in a line of business [FS2] or in departments
Qualifications
Minimum
• High School diploma or equivalent
• 3 years of progressive experience in utility operations or other relevant industries [FS3] .
Desired Qualifications
• BA/BS
Cause evaluation training Certification(s) in one or more of the following:
• HFACS • RCA • ACE • 5-Whys • Fault Tree Analysis
• Experience with causal evaluation methods and investigations
• Microsoft Office Word, Excel, and Power Point skills
• Working knowledge of SAP
• Knowledge of corrective action programs
• Ability to interview personnel of all levels during incident investigations
• Working knowledge of process instrumentation and controls
• Ability to work independently and be effective in team settings
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About the company
The Pacific Gas and Electric Company is an American investor-owned utility with publicly-traded stock.
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