• Job Description

  Req#: 3098069

  Role Purpose

  The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

  Do

  1. Bridging the gap between project and support teams through techno-functional expertise
     1. For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
     2. Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
     3. Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
     4. Support the solutioning team from architectural design, coding, testing and implementation
     5. Understand the functional design as well as technical design and architecture to be implemented on the ERP system
     6. Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
     7. Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
     8. Write code as per the developmental standards to decide upon the implementation methodology
     9. Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
     10. Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
     11. Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
     12. Support on-site manager with the necessary details wrt any change and off-site support
  2. Skill upgradation and competency building
     1. Clear wipro exams and internal certifications from time to time to upgrade the skills
     2. Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
     3. Write papers, articles, case studies and publish them on the intranet

  Stakeholder Interaction

  Stakeholder Type	Stakeholder Identification	Purpose of Interaction
  Internal	Lead Consultant	Reporting & updates
  Onsite Project Manager/ Project Teams	To provide off-site support and inputs as per client requirements
  External	Clients	For solutioning and provide support

  Display

  Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
    • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
    • Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master

  Competency Levels
  Foundation	Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
  Competent	Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
  Expert	Applies the competency in all situations and is serves as a guide to others as well.
  Master	Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

  • Behavioral Competencies
    • Formulation & Prioritization
    • Innovation
    • Managing Complexity
    • Client centricity
    • Execution Excellence
    • Passion for Results

  Deliver

  No.	Performance Parameter	Measure
  1.	Contribution to customer projects	Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
  2.	Automation	Process optimization, reduction in process/ steps, reduction in no. of tickets raised
  3.	Skill upgradation	# of trainings & certifications completed, # of papers, articles written in a quarter

  Program Transformation

• About the company

  Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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