• Job Description

  Req#: 50586

  Query Analyst

  About Discovery

  Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self- driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

  About Discovery Health Systems

  The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.

  Key Purpose

  Primarily handling Problem Incidents on the CA system raised by the Problem Management team (though may encompass other channels such as email or face to face interaction) by using knowledge of Discovery Health products, rules and systems to determine the validity of the reported issue. To facilitate this, the use and/or creation of ad hoc SQL / PLSQL reports to identify scope and risk of correctly reported problems is required. If issue is not a training issue or a known system function, use a structured process for documenting, validating and translating issues into documentation (SERP)- specifications that are used by developers and/or BA's to craft a technical solution. Post development, provide assistance in testing and validating the functionality of the technical solution against the requirements. Using pre- written or customised programs to correct data if required. This also requires data fix documentation to be created, signed off and validated.

  Areas of responsibility may include but not limited to

  • Review problem reports, analyse and investigate using the appropriate tools.
  • Create the system problem/datafix document by applying knowledge of the system, interfaces and dependencies and identify sets of stakeholders to be involved. Ensure that the document is accurate, complete and fit for purpose.
  • If required, revert to stakeholders if technical issues require business decisions to proceed and

  answer any queries from the development team.

  • Identify the cause of unexpected system errors, using pre-written SQL to correct data
  • Liaise directly with developers and development managers to arrive at solutions
  • Using technical skills, plan, code and quality check ad hoc reports as needed from business and the department

  Personal Attributes and Skills

  Behavioural skills

  • Tenacity, Stress Management, Persuasion, Client orientation, Analytical thinking

  Technical Skills

  • Analytical, Troubleshooting techniques, Business writing (reports) and Presentation

  Education and Experience

  • Matric and/or relevant IT qualification
  • Minimum of 3 years’ experience in an IT environment or Health Insurance Industry
  • Oracle SQL/PLSQL experience
  • Product knowledge
  • Proficient in MS Office, CA and Paradigm

• About the company

  Discovery Limited is a South Africa-based financial services group that is listed on the Johannesburg Stock Exchange with its headquarters in Sandton.

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