• Job Description

  Req#: C9374-25-0731?language=en&page=76&sort=publicationDateDesc

  Job summary

  Radiology is a milestone in the patient pathway and, as technologies continue to improve and demand increases, the Trust's Radiology department is becoming one of the busiest areas of the hospital to work. Join us as an Access and Booking Coordinator and you could soon be part of a dedicated booking team that's focused on reducing patient waits and providing a seamless, high quality service.

  The post holder will work as part of a team of Co-Ordinators who are responsible for providing a comprehensive and efficient booking service for Eastbourne DGH, Conquest Hospital Hastings and the Community Diagnostic Centre (CDC) at Bexhill Hospital

  The post holder will need to gain in-depth knowledge of a wide range of booking protocols and standards to enable them to make, amend and cancel appointments.You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy and data integrity are also important.

  Main duties of the job

  Schedule and process all referrals within defined timescales ensuring that all sessions are fully utilised and relevant details are entered correctly on to the Clinical Radiology Information System

  Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals in line with Trust policy

  Provide a fast and responsive telephone service to our patients communicating with all types of patients

  To promote good relationships between the Trust and GP Surgeries and other healthcare organisations referring patients to the Trust

  General office duties to include Reception and Clerical Officer duties as required

  About us

  We are proud to provide 'Outstanding' care and be a great place to work

  We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

  In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

  In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

  Details

  Date posted

  01 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  374-LB5188-A

  Job locations

  Conquest Hospital

  Hastings

  TN37 7RD

  
  

  Job description

  Job responsibilities

  Please refer to the job description attached.

  If you have any questions about this position please do not hesitate to contact us.

  Job description

  Job responsibilities

  Please refer to the job description attached.

  If you have any questions about this position please do not hesitate to contact us.

  Person Specification

  Qualifications

  Essential

  • Good general education to GCSE level including maths and English
  • IT skills: MS Office applications
  • Administration NVQ3 or proven equivalent knowledge and experience

  Desirable

  • ECDL or equivalent

  Experience

  Essential

  • Previous experience within the NHS or similar organisation with direct contact with patients
  • Previous experience of working in a busy office environment
  • Previous experience working with the public in a customer service role
  • Experience of working as part of a team but able to work independently
  • Ability to organise and prioritise own work load
  • Excellent interpersonal skills demonstrating understanding, care and compassion to patients and families
  • Experience of dealing with difficult / sensitive/ confidential situations

  Desirable

  • Previous experience in a Radiology office environment
  • Administrative and clerical experience in a healthcare setting
  • Experience of training and inducting new staff
  • Evidence of liaising with more than one discipline

  Person Specification

  Qualifications

  Essential

  • Good general education to GCSE level including maths and English
  • IT skills: MS Office applications
  • Administration NVQ3 or proven equivalent knowledge and experience

  Desirable

  • ECDL or equivalent

  Experience

  Essential

  • Previous experience within the NHS or similar organisation with direct contact with patients
  • Previous experience of working in a busy office environment
  • Previous experience working with the public in a customer service role
  • Experience of working as part of a team but able to work independently
  • Ability to organise and prioritise own work load
  • Excellent interpersonal skills demonstrating understanding, care and compassion to patients and families
  • Experience of dealing with difficult / sensitive/ confidential situations

  Desirable

  • Previous experience in a Radiology office environment
  • Administrative and clerical experience in a healthcare setting
  • Experience of training and inducting new staff
  • Evidence of liaising with more than one discipline

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  East Sussex Healthcare NHS Trust

  Address

  Conquest Hospital

  Hastings

  TN37 7RD

  
  

  Employer's website

  http://jobs.esht.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  East Sussex Healthcare NHS Trust

  Address

  Conquest Hospital

  Hastings

  TN37 7RD

  
  

  Employer's website

  http://jobs.esht.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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