• Job Description

  Req#: C9439-24-0489?language=en&page=124&sort=publicationDateDesc

  Job summary

  County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

  Radiology is a busy department providing X-Ray, CT, MRI, Fluoroscopy and Ultrasound services. We provide diagnostic services to our hospital sites using both specific Radiology IT packages alongside Trustwide systems to provide integrated care.

  We have an exciting opportunity for an enthusiastic, experienced Receptionist/Admin Assistant to join our friendly team based within Radiology.

  The successful candidate should provide consistent outstanding care and exemplary service to our patients and visitors, arrange appointments and liaise with all involved in the Imaging process to ensure the best service for our patients.

  The successful candidate will need excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment.

  Main duties of the job

  We are looking for candidates with excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with diplomacy. Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential for this role.

  We are looking for an organised and flexible person who enjoys working individually but also as part of a wider team.

  Main duties of this role include; front of house reception cover, booking Radiology appointments, communicating with patients and staff, undertaking IT system based work, linking in with patient transport services and general administrative duties.

  About us

  If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

  You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

  We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

  From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

  Full Job Descriptions can be found in the adverts supporting documents

  Date posted

  08 May 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9439-24-0489

  Job locations

  Darlington Memorial Hospital NHS Trust

  Hollyhurst Road

  Darlington

  County Durham

  DL3 6HX

  
  

  Job description

  Job responsibilities

  - Greeting patients and visitors attending the department

  - Accurately entering details onto the Radiology Information System

  - Handling queries, liaising with other departments and Colleagues when necessary

  - Liaising regularly with secondary care staff, GP surgeries etc.

  - Providing a fast and responsive appointments service to patients

  - Receiving and handling information regarding referrals to the service, within set timescales

  - Providing general admin support to the Radiology department as a whole

  - Ensuring waiting time targets are met (including 2 week referrals)

  - Sending and receiving images via Radiology IT systems

  Job description

  Job responsibilities

  - Greeting patients and visitors attending the department

  - Accurately entering details onto the Radiology Information System

  - Handling queries, liaising with other departments and Colleagues when necessary

  - Liaising regularly with secondary care staff, GP surgeries etc.

  - Providing a fast and responsive appointments service to patients

  - Receiving and handling information regarding referrals to the service, within set timescales

  - Providing general admin support to the Radiology department as a whole

  - Ensuring waiting time targets are met (including 2 week referrals)

  - Sending and receiving images via Radiology IT systems

  Person Specification

  Special Requirements

  Essential

  • Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.

  Desirable

  • Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality

  Qualifications

  Essential

  • Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English. Or, equivalent experience suitable for role.

  Desirable

  • NVQ Level 2 or equivalent in Administration (or working towards)

  Experience

  Essential

  • Experience dealing with the general public and the ability to solve problems.

  Desirable

  • Previous experience working within the NHS and/or a Radiology Department would be beneficial

  Special Skills & Knowledge

  Essential

  • Friendly, approachable and committed to providing quality patient care.
  • Ability to prioritise workload and work under pressure in a busy department.
  • Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
  • Flexible approach to work and adaptable to change

  Desirable

  • Knowledge of NHS practices/procedures
  • Knowledge of Radiology systems

  Person Specification

  Special Requirements

  Essential

  • Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.

  Desirable

  • Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality

  Qualifications

  Essential

  • Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English. Or, equivalent experience suitable for role.

  Desirable

  • NVQ Level 2 or equivalent in Administration (or working towards)

  Experience

  Essential

  • Experience dealing with the general public and the ability to solve problems.

  Desirable

  • Previous experience working within the NHS and/or a Radiology Department would be beneficial

  Special Skills & Knowledge

  Essential

  • Friendly, approachable and committed to providing quality patient care.
  • Ability to prioritise workload and work under pressure in a busy department.
  • Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
  • Flexible approach to work and adaptable to change

  Desirable

  • Knowledge of NHS practices/procedures
  • Knowledge of Radiology systems

  Employer details

  Employer name

  County Durham & Darlington NHS Foundation Trust

  Address

  Darlington Memorial Hospital NHS Trust

  Hollyhurst Road

  Darlington

  County Durham

  DL3 6HX

  
  

  Employer's website

  https://www.cddft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  County Durham & Darlington NHS Foundation Trust

  Address

  Darlington Memorial Hospital NHS Trust

  Hollyhurst Road

  Darlington

  County Durham

  DL3 6HX

  
  

  Employer's website

  https://www.cddft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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