Job description

Job responsibilities

Job Summary

The Radiology Pathway Coordinator will provide a comprehensive administrative service to support the Radiology Department. The post-holder will coordinate, proactively manage, and track patients throughout their radiology journey. The role will also consist of secretarial support to the Radiology department including Radiologists, Radiographers and Senior Operational Management.

The successful candidate will be actively encouraged to assist with service development and proactively highlight any shortcomings and/or potential problems. LHCH embraces innovative working and efficient solutions will be embraced.

Principal Accountabilities

The post-holder will coordinate all aspects of the patient pathway within Radiology and will be responsible for ensuring that the patient is tracked through the pathway effectively. In addition, the Pathway Coordinator will be responsible for supervision of a group of administration staff within Radiology.

General Duties

To manage all diagnostic Waiting List/Patient Tracking lists and booking diaries to ensure appointments/admissions do not breach waiting time targets in all specialties, liaising with the Service Line manager to ensure compliance with national targets.

Ensure all scanners are fully utilised and lead on tracking for patient cancellations/DNAs.

Ensure all appointments are booked in line with the requirements outlined in the Directorate and Trust policies.

To be fully competent in all CRIS system administration processes and be a CRIS Super User for the department.

Be the initial author for administration Standard Operating Procedures (SOPs) within the department.

Monitor and validate the weekly PTL data to ensure that all patients are booked in order of clinical need and then strict RTT date order. Re-schedule appointments to ensure targets are met.

Manage referrals for 2ww cancer patients to ensure all patients are treated within the targets, liaising with Clinicians, GPs and the cancer Coordinators when required. Ensure SOP is followed.

Identify any issues, i.e. where a shortage of capacity could lead to potential breaches and flag to Radiology Service Line Manger or Senior Operational Manager as required.

Carry out audits to test the effectiveness of departmental procedures as required.

Oversee staff workloads to ensure a fair and even distribution of duties.

Undertake Office Staff PDRs and ensure all admin staff are up to date with mandatory training.

Provide administrative support to the department; arrange and coordinate key departmental meetings including taking detailed and accurate meeting minutes.

Update the departments Health Roster and log sickness on the roster and the departmental database. Ensure all employees have the relevant sickness documentation.

Please see attached document for further information

Job responsibilities

Job Summary

The Radiology Pathway Coordinator will provide a comprehensive administrative service to support the Radiology Department. The post-holder will coordinate, proactively manage, and track patients throughout their radiology journey. The role will also consist of secretarial support to the Radiology department including Radiologists, Radiographers and Senior Operational Management.

The successful candidate will be actively encouraged to assist with service development and proactively highlight any shortcomings and/or potential problems. LHCH embraces innovative working and efficient solutions will be embraced.

Principal Accountabilities

The post-holder will coordinate all aspects of the patient pathway within Radiology and will be responsible for ensuring that the patient is tracked through the pathway effectively. In addition, the Pathway Coordinator will be responsible for supervision of a group of administration staff within Radiology.

General Duties

To manage all diagnostic Waiting List/Patient Tracking lists and booking diaries to ensure appointments/admissions do not breach waiting time targets in all specialties, liaising with the Service Line manager to ensure compliance with national targets.

Ensure all scanners are fully utilised and lead on tracking for patient cancellations/DNAs.

Ensure all appointments are booked in line with the requirements outlined in the Directorate and Trust policies.

To be fully competent in all CRIS system administration processes and be a CRIS Super User for the department.

Be the initial author for administration Standard Operating Procedures (SOPs) within the department.

Monitor and validate the weekly PTL data to ensure that all patients are booked in order of clinical need and then strict RTT date order. Re-schedule appointments to ensure targets are met.

Manage referrals for 2ww cancer patients to ensure all patients are treated within the targets, liaising with Clinicians, GPs and the cancer Coordinators when required. Ensure SOP is followed.

Identify any issues, i.e. where a shortage of capacity could lead to potential breaches and flag to Radiology Service Line Manger or Senior Operational Manager as required.

Carry out audits to test the effectiveness of departmental procedures as required.

Oversee staff workloads to ensure a fair and even distribution of duties.

Undertake Office Staff PDRs and ensure all admin staff are up to date with mandatory training.

Provide administrative support to the department; arrange and coordinate key departmental meetings including taking detailed and accurate meeting minutes.

Update the departments Health Roster and log sickness on the roster and the departmental database. Ensure all employees have the relevant sickness documentation.

Please see attached document for further information

Person Specification

Qualifications

Essential

• RSA II (or equivalent experience)
• G.C.S.E. English or equivalent
• NVQ level 3 in relevant discipline or equivalent

Knowledge

Essential

• Microsoft Office
• Conversant with secretarial procedures /administrative practice
• Medical terminology
• Previous secretarial / office experience
• Supervision/ delegation of tasks
• Working in a team
• Maintaining confidentiality
• Waiting list management

Desirable

• Digital dictation systems
• Patient pathway management
• Previous NHS experience
• Advanced keyboard skills
• PAS/CRIS knowledge

Skills

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Able to work on own initiative.
• Excellent organisational and time management skills

Desirable

• Problem solving

Values and Behaviours

Essential

• Flexible
• Positive approach to work
• Professional attitude to work, diplomatic and calm under pressure
• Ability to work flexibly and adapt to changes in work circumstances
• Reliable and self-motivated
• Able to work on own initiative and as part of a team
• Thoroughness and attention to detail
• Effective organisational, prioritising and time management skills
• Demonstrate a proactive approach to work
• Strong interpersonal skills, concise verbal and written communication skills

Qualifications

Essential

• RSA II (or equivalent experience)
• G.C.S.E. English or equivalent
• NVQ level 3 in relevant discipline or equivalent

Knowledge

Essential

• Microsoft Office
• Conversant with secretarial procedures /administrative practice
• Medical terminology
• Previous secretarial / office experience
• Supervision/ delegation of tasks
• Working in a team
• Maintaining confidentiality
• Waiting list management

Desirable

• Digital dictation systems
• Patient pathway management
• Previous NHS experience
• Advanced keyboard skills
• PAS/CRIS knowledge

Skills

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Able to work on own initiative.
• Excellent organisational and time management skills

Desirable

• Problem solving

Values and Behaviours

Essential

• Flexible
• Positive approach to work
• Professional attitude to work, diplomatic and calm under pressure
• Ability to work flexibly and adapt to changes in work circumstances
• Reliable and self-motivated
• Able to work on own initiative and as part of a team
• Thoroughness and attention to detail
• Effective organisational, prioritising and time management skills
• Demonstrate a proactive approach to work
• Strong interpersonal skills, concise verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Dr

Liverpool

L14 3PE

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)