Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

You will be part of our Network Service Centre office in Winnipeg, an organization of highly skilled Railroad employees dedicated to meeting and exceeding internal and external customer requirements in a 24/7 operation. Our Network Service Centre encompasses a variety of roles supporting Railroad operations via a suite of computer applications:

• Carload Operations - Provides Logistic support to internal and external customers using in-house computer systems. Handling customer requests, inventory control, processing bill of lading information, and exchanging railcars with other railways)
• Border Services - Supporting the seamless movement of time-sensitive cross-border rail traffic while working with US, Canadian, and Mexican Customs agents, Customs Brokers, and other internal CPKC departments and customs applications
• Intermodal Operations - Supporting customers and trucking drivers with appointments and processing of pickup and deliveries to/from CPKC’s intermodal terminals
• Other Support Departments - Accounts Receivable, Accounts Payable, Equipment Accounting, Supplemental Services/Demurrage, and Employee Services

This is a unionized position that will involve union membership with TC Local 1976 USW (United Steelworkers) and will be governed accordingly by the respective Collective Agreement including Income Security Agreement.

POSITION ACCOUNTABILITIES:

• This position exercises urgency, judgment, and accuracy in processing transactions that come through e-mail, phone calls, and other internal applications
• Complete transactions in various programs to provide logistic support and maintain accurate inventory and billing records to support the business
• The ability to meet performance targets as they pertain to Service Level Agreements (SLAs) for various inbound work queues
• Professionally provide internal and external customers with timely and accurate information supporting the delivery of transportation services
• Be able to work independently to problem-solve logistic and inventory issues as they arise using existing process libraries and resources
• Maintaining consistent and punctual attendance to scheduled work hours is essential to the success of the position and the entire business group
• Identify opportunities for business process improvement

POSITION REQUIREMENTS:

• High School education; required
• Bachor’s degree or Associate degree in Commerce, Business Administration or Arts; preferred
• Bilingual in English and French or Spanish; an asset
• Enjoy working with various computer applications and contributing through the efficient learning of new programs . Proficiency in:
  • Microsoft Office 365 Suite (Excel, Word, OneNote, PowerPoint, SharePoint)
  • Communication tools (MS Outlook, MS Teams, Soft Phones such as Avaya or Amazon Connect; an asset)
  • Billing / Enterprise software (SAP, CRM or other billing software are all assets)
  • Strong keyboarding skills
• An understanding of:
  • Consumer math (billing and weight calculations)
  • Canadian Geography (major Provinces and Cities)
  • Common Cyber Security Practices
• Strong problem-solving, organizational, and planning skills
• Results-oriented with a sense of urgency, and the ability to use time management to accomplish work requirements
• Strong written and oral skills to respond to internal and external requests for information
• Ability to interact professionally and constructively with both co-workers and customers working in a team environment
• Ability to perform in a 24x7 environment, including scheduled shifts during:
  • Days (ex. 0730-1530)
  • Evenings (ex. 1530-2330)
  • Overnights (ex. 2330-0730)
  • Shifts on Saturday/Sunday and Stat Holidays are possible
  • On-call availability is not required

WHAT CPKC HAS TO OFFER :

• Paid in-class and on-the-job training
• On-Site, In-Office environment
• Fitness facility available on-site
• Flexible and competitive benefits package; including hourly premiums for off-shifts
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program
• Career Development opportunities

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Education verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 102896
• Department: Strategic Planning
• Job Type: Full-Time
• Position Type: Union
• Location: Winnipeg, Manitoba
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 6
• Compensation Rate: $32.193 for the first 120 days of Cumulative Compensated Service (CCS) then $35.770 after 120 days
• Job Available to: Internal & External

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