• Job Description

  Req#: 4899788

  What You Will Achieve

  The Pfizer Connect Rare Disease Navigator is a commercial (non-sales) customer service role enabled to remotely engage customers from the Pfizer Connect centers in Lake Forest, IL and Tampa, FL - this is an office-based role. The Navigator will serve as the primary point of contact for HCPs and their offices. The role is focused on ensuring awareness and understanding of Pfizer’s products, disease areas and related resources. The Navigator will be responsible for enabling a seamless engagement across Pfizer functions, tools, and resources.

  The Navigator will be the principal point of contact for the HCP and will have visibility to all Pfizer colleague engagements with the HCP/office. They will be responsible for ensuring seamless teamwork with both commercial and non-commercial colleagues to meet HCP educational and resource needs. The Navigator will be able to educate the HCP on relevant product(s) and disease area(s) using approved materials developed specifically for their role with a scientific focus in addition to non-product related topics relevant to Pfizer’s work and of importance to the HCP/office. They will have the ability to call upon internal Pfizer subject matter expert (SME) to engage directly with HCPs to respond to their questions as well as to proactively increase HCP awareness of SME resources and capabilities.

  The Navigator will reach out to HCPs proactively as well as in response to queries or requests received via PfizerPro, HQ Campaigns or other colleagues.
  

  How You Will Achieve It

  • Establish relationships with HCPs/offices and assess what Pfizer information, functions, and resources are most relevant and important to that HCP/office; maintain a methodical approach toward call objectives, utilize current digital tools effectively as well as adapt quickly to new/beta tools for successful customer engagement; leverage analytics to assist with insights and next best action
  • Compliantly share information and insights with internal colleagues/Pfizer functions based on HCP/office insights to inform and coordinate customer-focused approach to that HCP/office
  • Share HCP questions that may come up during discussion
  • Provide feedback to Marketing team to refine messaging to better address needs of target customers
  • Ensure alignment across various stakeholders in engaging the HCP and account with respect to Pfizer portfolio
  • Discuss broad range of product and disease state information and information about related resources with HCPs/offices, using approved materials with a scientific focus and bringing in other Pfizer SMEs as helpful. Range of topics may include relevant product and disease state information, using approved materials, Market trends, local epi data/comparative data across accounts, e.g., patient demographics.
  • Ongoing initiatives at account level, e.g., standardization of care
  • Access/reimbursement (bringing in FAS as needed to address questions)
  • Environmental shaping and/or market development related to Pfizer’s innovative science programs
  • Maintain current information and expertise with respect to Pfizer’s virtual resources and offerings, educate HCPs/offices about information and resources available virtually, support access to virtual resources (PfizerPro), and direct HCP/office to PfizerPro portal as appropriate
  • Seamlessly and compliantly engage cross-functional experts within Pfizer to support HCP/office informational and customer support needs (e.g., field medical, access/reimbursement)
  • Compliantly organize cross functional check in meetings to ensure close coordination of Pfizer colleagues consistent with customer and Pfizer objectives
  • Review relevant data, e.g. HCP segment and profile information, to identify and prioritize opportunities for engagement and understand HCPs/Offices in preparing for engagement

  Must-Have

  • Bachelor’s degree
  • Minimum 3 years’ experience customer-facing pharmaceutical or related healthcare experience
  • Experience and proven track record in Healthcare Customer Engagement (HCPs and Accounts)
  • Strong business acumen, superior communication skills
  • Ability to develop strong professional relationships
  • Proven ability to excel with cross-functional engagement
  • Virtual engagement technology and CRM systems (Microsoft Teams, WebEx, Zoom)

  Nice-to-Have

  • 3-5 years customer-facing pharmaceutical or related healthcare experience strongly preferred
  • Relevant therapeutic experience and expertise strongly preferred
  • Product launch experience preferred
  • Experience in multiple healthcare ecosystems (Medical Group, Hospital, Integrated Delivery Systems) preferred
  • Experience working with key thought leaders or high influence customers in large group practices or hospitals preferred
  • Strong analytical skills with a demonstrated history of applying market / customer insights to inform planning and execution; demonstrated track record of assessing customer (Account and/or HCP) needs and bringing relevant and appropriate tools / resources

  Other Job Details:

  • Last Date to Apply for Job: 11/06/2023
  • Additional Location Information: Selected candidate will be located at our Lake Forest or Tampa sites

  The annual base salary for this position ranges from $106,300 to $177,100. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The US salary range provided does not apply to Tampa, FL or any location outside of the US.

  * The annual base salary for this position in Tampa, FL ranges from $95,600-$159,300.

  Sunshine Act

  Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

  EEO & Employment Eligibility

  Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

  The annual base salary for this position ranges from $81,100.00 to $135,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

  Relocation assistance may be available based on business needs and/or eligibility.

  Sunshine Act

  Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

  EEO & Employment Eligibility

  Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

  Sales Operations & Admin

• About the company

  At Pfizer we know that great things happen anywhere people come together with one shared goal. And the greatest rewards are sometimes where you least expect them. The future of medicine is happening at Pfizer.

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