The Role: Operations Specialist, London

The Team:

The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end to end process simplification that meets customer needs. The ROS team is a globally diverse team and as a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.

The Impact:

The role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community. This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users. The role also works with Analytical Managers and their teams to ensure a high level of operational efficiency, problem solving, and innovation.

What’s in it for you:

As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.

Responsibilities:

Customer:

• Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs.

• Complete key steps of the end-to-end ratings process for high complexity jobs for one practice with limited supervision with pace and quality to meet customer needs.

• Support completing team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs.

• Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work.

• Guide analysts and other business partners through the ratings process and support change management of improvement efforts.

• Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision.

• Understand key metrics to support the management and improvement efforts of ROS.

• Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs.

People:

• Complete onboarding within 6 months

• Live the ROS operating principles of relevance, integrity and excellence.

• Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix.

• Support team members and work as a team to live the ROS mission and achieve the ROS vision.

What We’re Looking For:

• An S&P employee at this level would ordinarily have 1+ years of professional experience.

• College degree required.

• Proficiency in Microsoft Office applications; including Word, Excel, and PowerPoint

• Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service

• Ability to work effectively in a team-oriented, global environment with various business partners.

• Well-organized with great attention to detail

• Ability to multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output.

• Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution.

• Must possess strong prioritization and influencing skills, experience in leading projects highly valued.

Grade Level: Grade 8 (for internal purposes) Visa sponsorship is not available for this position. Only individuals with unrestricted work rights will be considered for the role.

Location: London

Benefits:

Here at S&P Global we believe in offering a competitive transparent benefits package. In London this includes a Wellbeing Support Program, Recharge (S&P Global’s flexible time-off approach under which there is no prescribed maximum amount of time off you can take), our hybrid working model, our Parental Leave, and Give Back Days (five days of paid leave per calendar year to spend volunteering in your community).

We encourage you to ask about our benefits during our screening process with our talent acquisition team.

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Ratings is the world’s leading provider of independent credit ratings. Our ratings are essential to driving growth, providing transparency, and helping educate market participants so they can make decisions with confidence. We have more than 1 million credit ratings outstanding on government, corporate, financial sector and structured finance entities and securities. We offer an independent view of the market built on a unique combination of broad perspective and local insight. We provide our opinions and research about relative credit risk; market participants gain independent information to help support the growth of transparent, liquid debt markets worldwide.

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

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