RBCx - UX/CX Analyst, Intern

What will you do?

• Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.
• Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.
• Conduct usability test, card sorts, user interviews, ethnographic research, and diary studies - leveraging best in class methodology.
• Conduct qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.
• Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.

What do you need to succeed?

Must-have

• Are passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.
• Advocate for users out of a deep empathy for them.
• Keen to understand why people do what they do - especially in the context of brand strategy.
• Champion all elements of the user experience.
• Have a strong understanding of the product design process (including research, user flows, wire-framing, prototyping, and testing).
• Are able to articulate the thinking & strategy behind their work.
• Are confident leading design sprints and managing stakeholders.
• Can execute, analyze and synthesize multiple research types.
• Prefer to work closely with other disciplines and value the opinion of team members across the company.
• Value open communication and working on a small and transparent team.

Nice-to-have

• Strong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.).
• Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio).
• Experience working in fast paced, experimental or start-up environments.
• Design skills in Figma, Sketch and Creative Suite a bonus.
• Understanding of statistics and quantitative analysis a bonus.
• Understanding of brand strategy a bonus.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work and make a difference.
• Opportunities to build close relationships.

Please note: This posting is for a 4-months Winter 2024 Student placement with a start date of January 2024, and end date of April 2024. In order to be eligible for this 4-months Student position, you must either:

• Be returning back to school after the work term end-date of April 2024 ; or
• If you are not returning back to school (i.e. are graduating in April 2024), you must require the full 4-months work term as a mandatory component to in order to graduate successfully.

Please ensure that you meet these eligibility requirements before applying - candidates who apply but are found to be ineligible are not able to be considered.

We encourage you to apply as soon as possible as we accept applications on a rolling basis, but please note that the formal application deadline is September 30, 2023. Should you be selected to progress, someone from our team will reach out directly to provide instructions on next steps. Otherwise, feel free to check for progress updates by logging in to your RBC profile. If the status has not changed, it denotes the fact that your application is still under review.

RBC is committed to supporting flexible work arrangements when and where available. The successful candidate for this role will be required to be located within Ontario for the duration of the work term. Details regarding the specific virtual, hybrid, and in-office arrangements for this Integrated Learning/ Co-op position are to be discussed with the Hiring Manager.

What is the opportunity?

● RBC is reimagining the role we play in our clients’ lives. To do this, we created a new organization – RBCx – which operates separately from the core bank business. RBCx works in small agile teams focused on creating new products, services, and businesses, allowing the core business to test new models and develop better relationships outside of traditional banking.

● RBCx is looking for an exceptional UX/CX Analyst to participate in our intern program. This individual will play a central role in shaping new products – helping us to bring mixed method validation and the UCD process to support the creation of exceptional user experiences. As well, supporting the brand team in qualitative and quantitative research and competitive analysis. The ideal candidate has training in design techniques paired with out of the box thinking and a natural sense for business and strategic viability.

A little bit about you:

● You’re a researcher first - you live and breathe the scientific process and excel at bringing qualitative and quantitative validation to the design process. You love the idea of solving meaningful problems through an iterative, human centered approach.

● You are passionate about tying user-needs to business strategy - finding the sweet spot between the technical capabilities, business outcomes and the user requirements.

● You get excited about conceptualizing new products and services that don’t exist today.

● You love working with highly-engaged, motivated teams that are on a quest to change things for the better.

● You enjoy synthesizing data and pulling insights from raw data to help define and guide strategies. You have a keen ability to visualize and communicate the key points from several different research streams.TORONTO, Ontario, CanadaCAN-ON-TORONTOCanada37.5Full timePersonal and Commercial BankingStudent/Coop (Fixed Term)Salaried2023-08-292023-10-06