• Job Description

  Req#: R23948

  As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

  About the Role:

  As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

  What You'll Do:

  • Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement

  • Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment

  • Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities

  • Execute timely account reviews, follow-up documentation, and service scoping

  • Develop and maintain customer success plans with clear next steps

  • Contribute to program enhancement initiatives and best practices development

  • Support team pipeline growth through strategic account expansion

  What You’ll Need:

  Successful candidates will have experience in one or more of the following areas:

  • 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting

  • Proven track record of managing senior-level relationships in technical environments

  • Strong project coordination capabilities with emphasis on customer service

  • Excellence in both written and verbal communication

  • Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail

  • Clear competency in managing multiple customer relationships simultaneously

  • An understanding of cybersecurity concepts and incident response considerations

  Additionally, all candidates must possess the following qualifications:

  • Strong business acumen and problem-solving skills

  • Track record of implementing program improvements

  • Knowledge of security frameworks and compliance requirements

  • Previous experience in incident response or security consulting

  • Experience with service delivery optimization and process improvement

  Bonus Points:

  • Experience working with technology such as Jira, SalesForce

  • Experience of incident response retainer models

  • Fluent in French (oral and written)

  À propos de ce poste :

  En tant que consultant en services de préparation au sein de l’équipe de gestion des honoraires de CrowdStrike, vous serez un partenaire stratégique aidant les clients à maximiser leur investissement dans les services CrowdStrike et à atteindre leurs objectifs de sécurité. Ce rôle combine la gestion des relations, les conseils techniques et l’optimisation des programmes pour assurer le succès et la satisfaction des clients.

  Ce que vous ferez :

  • Gérer et développer des relations stratégiques avec les clients qui paient des honoraires pour le service, grâce à une gestion de compte structurée et à un engagement régulier

  • Favoriser la préparation des clients par la formation, la planification stratégique et l’optimisation de leur investissement dans les services CrowdStrike

  • Coordonner avec les équipes de vente et de livraison pour assurer l’alignement des besoins des clients avec les capacités de service

  • Effectuer des examens de compte, créer de la documentation de suivi et définir la portée des services, le tout en temps opportun

  • Élaborer et maintenir des plans de réussite pour les clients avec des étapes à venir claires

  • Contribuer aux initiatives d’amélioration des programmes et au développement des meilleures pratiques

  • Soutenir la croissance du pipeline de l’équipe grâce à l’expansion stratégique des comptes

  Ce dont vous aurez besoin :

  • Les candidats retenus devront avoir de l’expérience dans un ou plusieurs des domaines suivants :

  • Au moins 3 ans d’expérience dans les services de cybersécurité, y compris la gestion de réponse aux incidents, de la réussite des clients et de prestation de conseils

  • Expérience démontré dans la gestion de relations avec des équipes de haute direction, dans des environnements techniques

  • Solides capacités de coordination de projets mettant l’accent sur le service à la clientèle

  • Excellente communication écrite et verbale

  • Capacité démontrée à exceller dans un environnement en évolution rapide avec de solides compétences en gestion de charges de travail, notamment en équilibrant des priorités concurrentes tout en maintenant le soucis du détail

  • Compétence évidente dans la gestion simultanée de plusieurs relations avec la clientèle

  • Compréhension des concepts de cybersécurité et des considérations relatives à la réponse aux incidents

  De plus, tous les candidats doivent posséder les qualifications suivantes :

  • Solide sens des affaires et compétences en résolution de problèmes

  • Expérience démontrée dans la mise en œuvre d'améliorations de programmes

  • Connaissance des cadres de sécurité et des exigences de conformité

  • Expérience antérieure en réponse aux incidents ou en conseil en sécurité

  • Expérience en optimisation de la prestation de services et en amélioration de processus

  Compétences souhaitées :

  • Expérience de travail avec des technologies telles que Jira, SalesForce

  • Expérience des modèles d'honoraires pour la réponse en cas d’incident

  • Parle couramment le français (oral et écrit)

  #LI-RC2

  #LI-Remote

  Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

  CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

  CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

  If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

  CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $90.000 - $140.000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

• About the company

  CrowdStrike Holdings, Inc. is a cybersecurity technology company based in Sunnyvale, California.

Notice