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Job Description
- Req#: 48828
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Participate in incentive programs with potential cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth and internal promotions
- Engaging and collaborative work environment with a casual dress code
- Paid training to enhance skills while earning a paycheck
What to Expect (Job Responsibilities):
- Monitor real-time call volumes to ensure service levels are met
- Track agent availability and adjust schedules to manage call traffic efficiently
- Analyze real-time data to identify trends and performance issues
- Prepare and distribute real-time performance reports to management
- Collaborate with team leaders to address operational issues and improve efficiency
What is Required (Qualifications):
- Associate’s or Bachelor's degree in Business, Statistics, or a related field
- 2-3 years of experience in real-time monitoring and workforce management within a call center environment
- Proficiency in workforce management tools such as IEX, Beeline, and CMS
- Strong understanding of data analysis and performance metrics
- Excellent analytical and problem-solving skills, with high attention to detail
How to Stand Out (Preferred Qualifications):
- Experience in a customer service environment
- Knowledge of forecasting, planning, and scheduling calls or work volumes
- Strong interpersonal skills to work collaboratively with team members
#BusinessProcessOutsourcing #WorkforceManagement #CareerGrowth #HealthBenefits #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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