• Job Description

  Req#: R0000217194

  Career Area:

  Marketing / Sales / Product Support

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Are you passionate about customer success?

  Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

  If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD.

  Job Description:

  As a Rebuild Program Consultant/Marketing Specialist you will execute NSD (New Services Development) projects for Repair Options and Rebuilds sales and ensure products are well represented commercially for our Construction Industries (CI) aftermarket product groups.

  CAT equipment is built to be rebuilt. Rebuilds are the foundation for getting machines to achieve multiple lifecycles and help customers achieve the lowest cost of ownership. From basic, component rebuilds to complete machine rebuilds & retrofits, Caterpillar dealers are in the unique position to offer differentiated rebuilds and services.

  This job is to lead, facilitate, consult, and serve as an SME with broad responsibility for helping CI Services Division drive aftermarket services growth for the Enterprise. New and existing processes need to be implemented or improved with metrics to support key imperatives and strategy development to achieve the company’s long-term global leadership and future parts revenue.

  What will you do?

  • The incumbent has sufficient knowledge, recognition, and expertise to positively influence and educate all levels responsible prior to product launch and through the life cycle.

  • This role is a key interface between CISD Regional Sales teams, Aftermarket Support Consultants, the Industries, and the Product Groups.

  • The incumbent manages complex global cross divisional Rebuild projects to maximize sales and development.

  • This position positively impacts existing processes that drive services growth through the Services NPI process.

  • Decisions or recommendations resulting from the projects managed by the incumbent have significant impact sales worldwide.

  • The incumbent will be responsible to gather data, conduct interviews and provide input for the division on market trends, customer needs and best practices.

  • Evaluate aftermarket sales, OPACC and lost opportunity in Drive Train, Engines and Hydraulics with worldwide marketing organizations to identify growth opportunities for specific products/regions.

  • Develop Repair and Rebuild product and GTM strategies for capitalizing on opportunities and maximizing business results

  • Execute Repair and Rebuild Services NPI projects by product & regions to enable sales and OPACC growth

  • Deliver solutions that bring value & that make economic sense to CAT, Dealers & Customers

  • Assure alignment around Rebuilds with CAT Finance, Reman, EMD, EXD, DT and Engines (IPSD) teams.

  • Ensure adequate quantity and quality of marketing resources are available to achieve goals

  • Evaluate results of marketing activities and adjust commercial solutions as needed

  • Evaluate incremental stocking requirements to support growth (Parts availability)

  • Evaluate Reman coverage gaps and work with Reman to develop new offerings needed.

  • Engage with VST (Value Selling Tool) team to load rebuild offerings for Rebuild O&O evaluation vs NEW,

  • Work with GSD (Global Services Division) on operational gaps if any exist to support solution delivery

  • Develop ready to transact customer lists

  • Lead dealer deep-dive workshops on piloting solutions.

  • Execute Repair Solutions projects focused on Do It Myself customers (DIM)

  • Develop low-cost repair/rebuild recipe(s)

  • Train reps on CI Top14 rebuilds in region (Full Field Force)

  Basic Requirements:

  • Relevant Degree

  • Job-related experience in the areas of Prime Product Sales, Aftermarket Sales, Product Support Engineering, and/or Strategic Project Management

  Top Candidates Will Also Have:

  • For this specific role Hydraulic excavator product and application knowledge would be beneficial.

  • Strong leadership skills to work with people from many different backgrounds, cultures, and levels within the organization.

  • Strong interpersonal skills to develop a collaborative/cooperative work relationship with others inside and outside the business unit.

  • Strong listening and communication skills essential to convey the value to execute and sustain the changes.

  • Extensive knowledge of company products/applications, NPI, CPI, and dealer operations.

  • Knowledge in strategy development and business acumen.

  • Experience with Aftermarket Insights tools and Prioritize Service Events (PSE)

  • Strong analytical skills are required to perform detailed analysis and prepare strategic plans.

  • Strong communication skills and Change Management

  • Self-starter with excellent time management, organization, and prioritization skills with 3-5 Complex Projects managed at a time.

  Additional Details:

  • Travel is up to 35%

  Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

  Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

  Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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  NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

  Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

  A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

  #LI-Hybrid

  Caterpillar is an Equal Opportunity Employer (EEO).

  Not ready to apply? Submit your information to our Talent Network here.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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