• Job Description

  Req#: R0104444
  This entry-level position is responsible for ensuring all administrative and support functions are completed for the department. Responsibilities may include providing assistance to support outstanding balance collection in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email). Additional responsibilities may also include partnering directly with community managers and their associates on various issues, as well as reviewing resident and/or collection files for proper documentation as well as ensuring they are compliant with all applicable laws and department policies.

  JOB DESCRIPTION

  • Communicate and coordinate with internal and external departments to request additional or missing information from Community Managers and associates as well as external vendors.
  • Respond promptly to client inquiries according to level of urgency and date submitted; properly recording detail of actions taken.
  • Provide Receivables teams support by receiving and processing move-out files, screening files and/or revision requests, responding to user requests and questions, researching, and correcting system problems and following up with the end users to ensure satisfactory resolution of systems-related issues.
  • Prepare documents, letters, and other communication materials for internal and external distribution; types and spellchecks documents, complies with statutory notice periods and any relevant document retention policies.
  • Complete projects, tasks, assignments, and other work that is unique to the department; follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
  • Audits files/statements received for accuracy, completeness and compliance with all applicable contract terms and federal/state laws and make any necessary revisions.
  • Heavily involved with data entry into internal systems for all files and supporting documentation received ensuring accuracy of information.

  #LI-DNI

  The hourly range for this position is $18.00 - $22.00

  Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

  Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

  Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

  Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

  Robust Benefits Offered for Full-time Team Members:

  • Medical, Dental, Vision, Life

  • 401(k) with Company Match (eligibility required)

  • Short-term & Long-term Disability

  • Critical Illness/Accident/Hospital Indemnity Plans

  • Employee Assistance Program

  • Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

  For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

  Greystar will consider for employment qualified applicants with arrest and conviction records.

• About the company

  At Greystar, we offer apartments in desirable locations near shopping, dining, and workplaces. Browse through our wide selection of apartments for rent and find your dream home today.

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