Description

The objective of the R&P Case Manager position is to ease client’s transition to life in the US
and assist them along the path to self-sufficiency. The R&P Case Manager will provide
extensive case management to newly arriving refugees receiving Reception and Placement
Services. Case Manager will link clients to available resources to meet immediate and long-term
needs; administer limited financial assistance for eligible clients within the R&P period.
Bilingual in Arabic Language is preferred.

Essential Functions:

1. Manages refugee cases, ensuring timely delivery of services and fulfillment of
requirements outlined in the Cooperative Agreement with Department of State/Bureau of
Population, Refugees, and Migration and as required by LSC standards and procedures.
2. Take leadership to ensure provision of professional, confidential, culturally- and socio-
economically-sensitive case management services to clients. These services can include
transportation and bus orientation to interviews, liaison with interpreters, cultural
orientation, and addressing other employment barriers such as health care, childcare,
ESL and other.
3. Coordinate and provide airport reception for refugees through the Reception and
Placement Program.
4. Develop and document a budget for each case with expenditures and dates.
5. Assist is securing housing for refugees and ensure that housing is fully furnished.
6. Assist clients in applying for social services benefits.
7. Take leadership in documentation and reporting in accordance with contractual
requirements and HIPAA guidelines.
8. Prioritize tasks to ensure timely delivery of core services and timely reporting.
9. Follow all Lutheran Services Carolinas policies and procedures.
10. Build and maintain effective working relationships with clients, colleagues, co-sponsors
and volunteers, local agencies and organizations, and funders.

11. Transportation of client(s) in personal vehicle may be required.
12. Other duties as assigned by supervisor.

Qualifications

Education: Bachelors degree or two years equivalent education and experience in human
services field

Experience: Bilingual in Arabic Language preferred; Cross Cultural experience; experience
working with population served.

Specific skills/abilities: Proficient reading, writing and speaking skills in the English language.
Ability to navigate computer and Microsoft Office (Word, Excel, Power Point). Awareness and
sensitivity to the service population’s cultural and socio-economic characteristics is required.
Problem solving skills. Sensitivity to cultural and socioeconomic differences. Willingness to
comply with extensive and rigorous documentation demands. Compassion. Discretion.
Flexibility. Attention to detail. Insight into human behavior and motivations. Ability to calmly
balance competing demands.

Specialized knowledge, licenses, etc: Valid NC or SC driver’s license; Minimum age 21 years.