• Job Description

  Req#: A5668-25-0002?language=en&page=1109&sort=publicationDateDesc

  Job summary

  Reception Supervisor

  We are looking for a part time Reception Supervisor with experience working in a General Practice and experience of using the clinical system Sytmone.

  The Reception Supervisor will supervise the reception team and offer general assistance to the Practice team, be responsible for the day to day supervision of reception and ensuring that the correct procedures and protocols are being followed, reporting to the Practice Manager and/or Deputy Practice Manager as necessary.

  You will act as a role model to the reception team, supporting, motivating and promoting staff relations, as well as undertaking a variety of administrative duties and answering calls to assist in the smooth running of the practice.

  Main duties of the job

  You will lead our Reception team and ensure the smooth running of reception.

  You will assist in ensuring the practice is compliant, implement policies and protocols and liaise with the clinical and administrative teams to provide excellent patient care and experience.

  About us

  About Us

  We are a CQC rated outstanding practice spread across two sites and covering 16,000 patients. We are a very research- active practice.

  We are a friendly team of 8 partners and 5 salaried GPs with a large primary care team of 1 practice manager and one systems and research manager, 1 office site manager, reception, administrative and secretarial teams, large nursing team including practice nurses, psychiatric nurse, pharmacy team, physiotherapist, social prescriber, care coordinator, and phlebotomist.

  We are a training practice having registrars and medical students in all stages of their training. We actively encourage all our staff to develop professionally.

  We are part of the well run Nottingham West PCN

  Details

  Date posted

  10 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5668-25-0002

  Job locations

  The Valley Surgery

  81 Bramcote Lane

  Beeston

  Nottingham

  NG9 4ET

  
  

  Chilwell Meadows Surgery

  Ranson Road

  Beeston

  Nottingham

  NG96DX

  
  

  Job description

  Job responsibilities

  Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary.

  To supervise the reception team and support the receptionists

  To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

  Act as a role model to the reception team, supporting, motivating and promoting staff relations

  To undertake a variety of administrative duties to assist in the smooth running of the practice

  Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.

  Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Process prescriptions as required and according to Practice protocols

  Ensure all new reception staff receive induction training

  Assist with problems which may lead to complaints

  Participate in audit where appropriate

  Apply practice policies, standards and guidance

  Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency

  Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions

  Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team

  Oversee and delegate daily tasks

  Have a full understanding of appointment system

  Job description

  Job responsibilities

  Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary.

  To supervise the reception team and support the receptionists

  To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

  Act as a role model to the reception team, supporting, motivating and promoting staff relations

  To undertake a variety of administrative duties to assist in the smooth running of the practice

  Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.

  Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Process prescriptions as required and according to Practice protocols

  Ensure all new reception staff receive induction training

  Assist with problems which may lead to complaints

  Participate in audit where appropriate

  Apply practice policies, standards and guidance

  Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency

  Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions

  Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team

  Oversee and delegate daily tasks

  Have a full understanding of appointment system

  Person Specification

  Qualifications

  Essential

  • GCSE or NVQ Level 3 or equivalent experience or above
  • Experience of managing reception team

  Experience

  Essential

  • Supervision or Management Skills Good IT Skills - Outlook, Email, Word, Excel
  • Good interpersonal and communication skills
  • Good telephonic skills
  • Systmone experience
  • Experience of working in a GP surgery for at least 3 years
  • Experience of managing or supervising a team

  Desirable

  • Experience of working in a GP practice

  Person Specification

  Qualifications

  Essential

  • GCSE or NVQ Level 3 or equivalent experience or above
  • Experience of managing reception team

  Experience

  Essential

  • Supervision or Management Skills Good IT Skills - Outlook, Email, Word, Excel
  • Good interpersonal and communication skills
  • Good telephonic skills
  • Systmone experience
  • Experience of working in a GP surgery for at least 3 years
  • Experience of managing or supervising a team

  Desirable

  • Experience of working in a GP practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Chilwell Valley and Meadows Practice

  Address

  The Valley Surgery

  81 Bramcote Lane

  Beeston

  Nottingham

  NG9 4ET

  
  

  Employer's website

  https://www.chilwellvalleyandmeadowspractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Chilwell Valley and Meadows Practice

  Address

  The Valley Surgery

  81 Bramcote Lane

  Beeston

  Nottingham

  NG9 4ET

  
  

  Employer's website

  https://www.chilwellvalleyandmeadowspractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice