• Job Description

  Req#: A5523-25-0002?language=en&page=34&sort=publicationDateDesc

  Job summary

  We are looking for professional receptionist to join our growing team. As a receptionist, you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.You will be the first point of contact for all visitors to the practice and will be expected to follow the practice policies and procedures of always aiming to provide high quality primary care services. Our receptionists will always be expected to be professional, helpful and understanding of our patients needs.

  Main duties of the job

  The post-holder is responsible for:

  • Answering the telephone
  • Dealing with all enquiries from patients attending the Surgery and online requests
  • Booking and cancelling appointments
  • Booking in patients arriving for appointments
  • Dealing with non-clinical enquiries regarding prescriptions
  • Recording and booking home visit requests
  • Taking results via the telephone from hospitals
  • Telephoning patients with results/scans etc., at the Doctors request
  • Telephoning patients when necessary
  • Attending staff Practice meetings
  • Chaperoning for patients when necessary
  • Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc

  You will need:

  • Strong inter-personal and prioritisation skills.
  • To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
  • To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
  • To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

  About us

  We are a growing surgery within South Ockendon.

  We are looking to add a part time receptionist to our close working team.

  Details

  Date posted

  06 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5523-25-0002

  Job locations

  The Health Centre

  Darenth Lane

  South Ockendon

  Essex

  RM15 5LP

  
  

  Job description

  Job responsibilities

  The post-holder is responsible for:

  • Answering the telephone
  • Dealing with all enquiries from patients attending the Surgery and online requests
  • Booking and cancelling appointments
  • Booking in patients arriving for appointments
  • Dealing with non-clinical enquiries regarding prescriptions
  • Recording and booking home visit requests
  • Taking results via the telephone from hospitals
  • Telephoning patients with results/scans etc., at the Doctors request
  • Telephoning patients when necessary
  • Attending staff Practice meetings
  • Chaperoning for patients when necessary
  • Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc

  You will need:

  • Strong inter-personal and prioritisation skills.
  • To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
  • To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
  • To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

  Job description

  Job responsibilities

  The post-holder is responsible for:

  • Answering the telephone
  • Dealing with all enquiries from patients attending the Surgery and online requests
  • Booking and cancelling appointments
  • Booking in patients arriving for appointments
  • Dealing with non-clinical enquiries regarding prescriptions
  • Recording and booking home visit requests
  • Taking results via the telephone from hospitals
  • Telephoning patients with results/scans etc., at the Doctors request
  • Telephoning patients when necessary
  • Attending staff Practice meetings
  • Chaperoning for patients when necessary
  • Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc

  You will need:

  • Strong inter-personal and prioritisation skills.
  • To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
  • To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
  • To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

  Person Specification

  Qualifications

  Essential

  • A - C grade or equivalent in English & Maths

  Desirable

  • Previous knowledge of SystmOne

  Knowledge & Skills

  Essential

  • Ability to work under pressure and provide quality care

  Desirable

  • SystmOne

  Person Specification

  Qualifications

  Essential

  • A - C grade or equivalent in English & Maths

  Desirable

  • Previous knowledge of SystmOne

  Knowledge & Skills

  Essential

  • Ability to work under pressure and provide quality care

  Desirable

  • SystmOne

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dr SA Yasin Surgery

  Address

  The Health Centre

  Darenth Lane

  South Ockendon

  Essex

  RM15 5LP

  
  

  Employer's website

  https://www.dryasin.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Dr SA Yasin Surgery

  Address

  The Health Centre

  Darenth Lane

  South Ockendon

  Essex

  RM15 5LP

  
  

  Employer's website

  https://www.dryasin.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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