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Job Description
- Req#: A4751-25-0004?language=en&page=322&sort=publicationDateDesc
- Customer Service Experience
- NHS and Administration Experience
- Good standard of English and Maths Experience of using software packages, including Microsoft Word/Outlook
- SystemOne
- Customer Service Experience
- NHS and Administration Experience
- Good standard of English and Maths Experience of using software packages, including Microsoft Word/Outlook
- SystemOne
Job summary
Professional and reliable Receptionist/Administrator required for friendly GP practice:
20 hours per week: Monday & Tuesday 1:30pm - 6:30pm and Friday 8am - 6:30pm (30 minute lunch break)
1 Year Fixed Term Contract
Main duties of the job
As a GP Practice Receptionist/Administrator, you will be essential in ensuring smooth operations within the practice. Reporting to the Senior Administrator or Practice Manager, your role involves managing patient interactions, handling administrative tasks, and maintaining electronic records. Your core skills in computer proficiency, phone etiquette, and organisational abilities will be vital in providing excellent service. You will contribute to a welcoming environment for patients and support the healthcare team effectively. Join us to make a positive impact on patient care and practice efficiency.
About us
Marfleet Group Practice is a face paced, forward thinking training practice with over 15,000 patients.
We have a team of GP's, Nurses, Healthcare Assistants and a wide range of clinical staff.
Details
Date posted
07 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Fixed term
Duration
1 years
Working pattern
Part-time
Reference number
A4751-25-0004
Job locations
Marfleet Primary Healthcare Centre
Preston Road
Hull
East Riding of Yorkshire
HU9 5HH
Job descriptionJob description
Job responsibilities
To provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts, the information may be of a sensitive nature and there may be barriers to understanding.
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Practice standards of customer service.
To understand security/health and safety processes and procedures, as required, relevant to the area of work.
To accurately record information.
To contribute to team meetings.
To make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a complex nature to senior staff.
To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
To deal with incoming/outgoing mail in accordance with the workplace procedures.
Maintain up to date knowledge to effectively move and handle equipment in a safe and effective manner.
Provide routine information to clients and carers eg in relation to appointments, correspondence, information, venues/security.
Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control, Information Governance and Confidentiality.
May comment on policies, procedures, or possible developments relative to the area of work.
To use office equipment in an appropriate manner, reporting any faults following the recognised Practice procedure.
Provide cover for colleagues, working flexibly to meet the needs of the service.
Provide To work towards the objectives agreed in own Performance and Development Review.
To input data onto computerised systems.
To maintain records both manually and electronically, producing routine information as required.
Works within well established procedures.
Work is managed rather than supervised.
Uses own initiative to resolve problems of a client/customer service or administrative nature within pre-defined limits.
It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.
Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.
Job responsibilities
To provide and receive routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts, the information may be of a sensitive nature and there may be barriers to understanding.
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Practice standards of customer service.
To understand security/health and safety processes and procedures, as required, relevant to the area of work.
To accurately record information.
To contribute to team meetings.
To make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a complex nature to senior staff.
To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
To deal with incoming/outgoing mail in accordance with the workplace procedures.
Maintain up to date knowledge to effectively move and handle equipment in a safe and effective manner.
Provide routine information to clients and carers eg in relation to appointments, correspondence, information, venues/security.
Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control, Information Governance and Confidentiality.
May comment on policies, procedures, or possible developments relative to the area of work.
To use office equipment in an appropriate manner, reporting any faults following the recognised Practice procedure.
Provide cover for colleagues, working flexibly to meet the needs of the service.
Provide To work towards the objectives agreed in own Performance and Development Review.
To input data onto computerised systems.
To maintain records both manually and electronically, producing routine information as required.
Works within well established procedures.
Work is managed rather than supervised.
Uses own initiative to resolve problems of a client/customer service or administrative nature within pre-defined limits.
It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.
Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Marfleet Group Practice
Address
Marfleet Primary Healthcare Centre
Preston Road
Hull
East Riding of Yorkshire
HU9 5HH
Employer's website
https://www.themarfleetgrouppractice.nhs.uk (Opens in a new tab)
Employer details
Employer name
Marfleet Group Practice
Address
Marfleet Primary Healthcare Centre
Preston Road
Hull
East Riding of Yorkshire
HU9 5HH
Employer's website
https://www.themarfleetgrouppractice.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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