• Job Description

  Req#: A2381-25-0015BS?language=en&page=886&sort=publicationDateDesc

  Job summary

  At Briercliffe Surgery we have an exciting opportunity for a receptionist / administrator to join the team.

  It is the responsibility of each Receptionist to:

  Assist in the smooth running of the practice, the reception area and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

  To facilitate patients accessing the clinical care provided by the practice.

  To support the GPs and Nurses in providing that care.

  To act as first point of contact for anyone accessing the practice.

  To be able to work at a fast pace across a range of general and specialist administrative tasks and provide efficient support and assistance to senior managers.

  The roles and responsibilities may change according to the business requirements.

  Main duties of the job

  To thrive in this role, you will need to enjoy the challenge of dealing with patient issues and queries. You will be required to use your exceptional organisational and prioritising skills, combined with a passion for helping and assisting others. Problem solving skills on a day to day basis surrounding issues relating to your work are essential. Furthermore, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of healthcare and outstanding customer service, so working as a team to meet and manage these expectations is important. Prior Knowledge of the NHS and Emis Web would be an advantage but full training will be given.

  About us

  Briercliffe Surgery is run by a partnership consisting of Dr Jawaid Khan, Dr Mark Fuller (GP Partner) and Mr Methven Forbes (Managing Partner) through a limited company.

  Briercliffe GP Surgery has a registered population of over 8,000 patients and has a dedicated team of GPs, Paramedic, Practice Nurses and Healthcare Assistants.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour Enhanced hourly rate of 50p ph, if no sickness in previous month

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A2381-25-0015BS

  Job locations

  Briercliffe Surgery

  Briercliffe Road

  Burnley

  Lancashire

  BB10 2EZ

  
  

  Job description

  Job responsibilities

  To ensure that all visitors and telephone callers to the practice are greeted professionally.

  To ensure all telephone calls are managed appropriately and the care navigation template is used at all times

  To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.

  To ensure new patient registrations are completed daily.

  A willingness to learn new skills, for example Medical coding, Insurance and private work completion and secretarial responsibilities.

  Using Care Navigation, direct patients to an appropriate clinician or service ensuring protocols and policies are strictly adhered to.

  To ensure that repeat prescriptions and email prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

  Excellent time-keeping skills and an organised approach to work.

  Review all incoming correspondence using recodes, pertinent information into the patients electronical medical record in accordance with the Coding Protocol.

  Organise the medical record of patient whom you are coding, to link problem titles, group system development and assign the appropriate statues to medical information

  To carry out administrative related tasks as delegated by Clinical Lead and Practice Manager.

  Job description

  Job responsibilities

  To ensure that all visitors and telephone callers to the practice are greeted professionally.

  To ensure all telephone calls are managed appropriately and the care navigation template is used at all times

  To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.

  To ensure new patient registrations are completed daily.

  A willingness to learn new skills, for example Medical coding, Insurance and private work completion and secretarial responsibilities.

  Using Care Navigation, direct patients to an appropriate clinician or service ensuring protocols and policies are strictly adhered to.

  To ensure that repeat prescriptions and email prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

  Excellent time-keeping skills and an organised approach to work.

  Review all incoming correspondence using recodes, pertinent information into the patients electronical medical record in accordance with the Coding Protocol.

  Organise the medical record of patient whom you are coding, to link problem titles, group system development and assign the appropriate statues to medical information

  To carry out administrative related tasks as delegated by Clinical Lead and Practice Manager.

  Person Specification

  Experience

  Essential

  • Significant previous experience in an NHS patient facing environment

  Desirable

  • Working knowledge of EMIS web,
  • Experience of working in a GP practice,
  • Experience of working on reception,
  • Medical terminology,
  • Coding

  Aptitude, skills and competencies

  Essential

  • Good communicator with a pleasant manner
  • Excellent customer service skills
  • Aptitude for clerical systems and a good level of IT competency
  • Accurate and efficient worker

  Qualifications

  Essential

  • Good level of education to GCSE standard or equivalent

  Disposition

  Essential

  • Ability to remain calm in stressful situations
  • Keen to work as a team member
  • Flexible and adaptable
  • Well organised and hardworking

  Person Specification

  Experience

  Essential

  • Significant previous experience in an NHS patient facing environment

  Desirable

  • Working knowledge of EMIS web,
  • Experience of working in a GP practice,
  • Experience of working on reception,
  • Medical terminology,
  • Coding

  Aptitude, skills and competencies

  Essential

  • Good communicator with a pleasant manner
  • Excellent customer service skills
  • Aptitude for clerical systems and a good level of IT competency
  • Accurate and efficient worker

  Qualifications

  Essential

  • Good level of education to GCSE standard or equivalent

  Disposition

  Essential

  • Ability to remain calm in stressful situations
  • Keen to work as a team member
  • Flexible and adaptable
  • Well organised and hardworking

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Fuller and Forbes Partnership

  Address

  Briercliffe Surgery

  Briercliffe Road

  Burnley

  Lancashire

  BB10 2EZ

  
  

  Employer's website

  http://bramleyonline.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Fuller and Forbes Partnership

  Address

  Briercliffe Surgery

  Briercliffe Road

  Burnley

  Lancashire

  BB10 2EZ

  
  

  Employer's website

  http://bramleyonline.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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