• Job Description

  Req#: U0103-25-0036?language=en&page=189&sort=publicationDateDesc

  Job summary

  Our Receptionist / Administrator team undertake a wide variety of tasks including checking patients in for their appointments, booking appointments, answering telephone queries, and processing incoming and outgoing post.

  The role would suit someone who is good at multitasking, problem-solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service.

  The reception team is currently made up of 8 staff members who cover the Outpatients activity, predominantly based at Dorking & Redhill, with travel to our other sites.

  With the addition of a new site in Epsom we are increasing the team, the role will cover all locations, with travel to other sites as necessary. The staff work on a rota basis, which includes evenings and some weekends, the shift pattern varies from week to week.

  This role is not eligible for sponsorship, so all candidates must have a valid right to work in the UK.

  Main duties of the job

  The ideal candidate will have previous patient or customer-facing experience and excellent communication skills. Within this fast-paced environment, it is necessary to remain calm and maintain a high level of attention to detail.

  The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients care being as smooth and efficient as possible.

  We will provide the training necessary to use our in-house IT systems, however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.

  Please note that the role covers multiple sites, mainly Dorking and Redhill, but travel to our other locations in Epsom or Oxted may also be needed, so being able to travel between locations (e.g. by car or public transport) is essential.

  About us

  This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit additional Receptionist & Administrators to our professional and friendly team.

  Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

  A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

  The benefits we offer include:

  • Competitive salaries
  • Membership of the NHS pension scheme
  • 27 days annual leave plus bank holidays, increasing with length of service
  • Access to an Employee Assistance Programme
  • Opportunities for training, development and career progression
  • Some of our sites have free on-site parking (subject to availability)

  We aim to be an employer of choice and conduct annual staff satisfaction surveys

  DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.

  Details

  Date posted

  19 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience Up to £23,700 DOE. Weekends & evenings enhanced pay.

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  U0103-25-0036

  Job locations

  Dorking General Hospital

  Horsham Road

  Dorking

  Surrey

  RH4 2AA

  
  

  Job description

  Job responsibilities

  JOB SUMMARY

  The role of the Receptionist / Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The role will be shift based at all sites, predominately based at Dorking & Redhill with travel to our other sites. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families. This will include covering the reception at DHC for some evenings and weekends on a rotational basis.

  It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision.

  DUTIES AND RESPONSIBILITIES OF THE POST

  • To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers utilising and visiting the hospital
  • To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion
  • Responsible for answering incoming calls and emails, dealing with their requests for information effectively
  • Booking and rescheduling patient appointments via telephone, SMS and letters
  • To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system.
  • To maintain and update records as appropriate
  • To receive and dispatch mail promptly
  • To ensure appropriate handover of information relating to reception/ administrative work
  • To attend regular meetings within DHC and where necessary to maintain and keep up to date with working procedures

  WORK SETTING AND REVIEW

  To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.

  CONFIDENTIALITY

  The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

  Job description

  Job responsibilities

  JOB SUMMARY

  The role of the Receptionist / Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The role will be shift based at all sites, predominately based at Dorking & Redhill with travel to our other sites. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families. This will include covering the reception at DHC for some evenings and weekends on a rotational basis.

  It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision.

  DUTIES AND RESPONSIBILITIES OF THE POST

  • To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers utilising and visiting the hospital
  • To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion
  • Responsible for answering incoming calls and emails, dealing with their requests for information effectively
  • Booking and rescheduling patient appointments via telephone, SMS and letters
  • To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system.
  • To maintain and update records as appropriate
  • To receive and dispatch mail promptly
  • To ensure appropriate handover of information relating to reception/ administrative work
  • To attend regular meetings within DHC and where necessary to maintain and keep up to date with working procedures

  WORK SETTING AND REVIEW

  To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.

  CONFIDENTIALITY

  The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

  Person Specification

  Knowledge

  Essential

  • Computer literate (MS packages and databases)

  Desirable

  • Data protection in a health care environment.
  • Previous NHS experience in a reception/administration role

  Attributes

  Essential

  • Can do attitude to daily tasks, adversity and new ways of working.

  Desirable

  • Full clean driving licence and own vehicle

  Qualifications

  Essential

  • Good standard of education
  • (Numerate and good standard of English)

  Skills

  Essential

  • Administration.
  • Ability to communicate effectively with a diverse group within the community.
  • Ability to maintain confidentiality at all times.
  • Patient focussed.
  • Ability to prioritise workload.
  • Excellent attention to detail to maintain accurate patient records.
  • Working as part of a team

  Desirable

  • SystmOne (NHS database)

  Location Travel

  Essential

  • The role involves working at multiple sites, primarily in Dorking and Redhill. However, travel to other locations, such as Epsom or Oxted, may also be necessary. Therefore, having the ability to travel between these locations, whether by car or public transport, is essential. How do you plan to travel between these different locations?

  Person Specification

  Knowledge

  Essential

  • Computer literate (MS packages and databases)

  Desirable

  • Data protection in a health care environment.
  • Previous NHS experience in a reception/administration role

  Attributes

  Essential

  • Can do attitude to daily tasks, adversity and new ways of working.

  Desirable

  • Full clean driving licence and own vehicle

  Qualifications

  Essential

  • Good standard of education
  • (Numerate and good standard of English)

  Skills

  Essential

  • Administration.
  • Ability to communicate effectively with a diverse group within the community.
  • Ability to maintain confidentiality at all times.
  • Patient focussed.
  • Ability to prioritise workload.
  • Excellent attention to detail to maintain accurate patient records.
  • Working as part of a team

  Desirable

  • SystmOne (NHS database)

  Location Travel

  Essential

  • The role involves working at multiple sites, primarily in Dorking and Redhill. However, travel to other locations, such as Epsom or Oxted, may also be necessary. Therefore, having the ability to travel between these locations, whether by car or public transport, is essential. How do you plan to travel between these different locations?

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dorking Healthcare Ltd.

  Address

  Dorking General Hospital

  Horsham Road

  Dorking

  Surrey

  RH4 2AA

  
  

  Employer's website

  https://dhcclinical.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Dorking Healthcare Ltd.

  Address

  Dorking General Hospital

  Horsham Road

  Dorking

  Surrey

  RH4 2AA

  
  

  Employer's website

  https://dhcclinical.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice