• Job Description

  Req#: C9153-25-0922?language=en&page=231&sort=publicationDateDesc

  Job summary

  Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

  The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

  ** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

  Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

  Base Location: Royal Bournemouth Hospital

  Interview Date: TBC

  Main duties of the job

  The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skills

  About us

  Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

  UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

  This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

  Details

  Date posted

  20 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year Pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  153-ME04946

  Job locations

  Royal Bournemouth Hospital

  Bournemouth

  BH7 7DW

  
  

  Job description

  Job responsibilities

  To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

  Job description

  Job responsibilities

  To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

  Person Specification

  Qualifications

  Essential

  • Good level of general education
  • Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

  Experience

  Essential

  • Experience of clerical duties in office / administration environment
  • Customer service experience
  • Experience in the use of IT / computer skills

  Desirable

  • Experience of working in the NHS or on a reception desk

  Knowledge

  Essential

  • Ability to respond to a range of people in a courteous and professional manner
  • To understand and be able to maintain confidentiality

  Desirable

  • Ability to answer patients queries or know where to refer them

  Technical Skills Competencies

  Essential

  • Competent in using Microsoft Office Software
  • Excellent communications in person, via telephone and written
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
  • Good keyboard skills requiring high percentage of accuracy.

  Desirable

  • Previous experience in communicating with senior clinical / managerial colleagues and patients
  • Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

  Personal Attributes

  Essential

  • Interest in working in the healthcare sector/NHS environment
  • Methodical approach to organising work, ability to prioritise
  • Ability to work and remain calm under pressure
  • Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

  Language requirement

  Essential

  • Able to speak English as necessary to undertake the role

  Person Specification

  Qualifications

  Essential

  • Good level of general education
  • Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

  Experience

  Essential

  • Experience of clerical duties in office / administration environment
  • Customer service experience
  • Experience in the use of IT / computer skills

  Desirable

  • Experience of working in the NHS or on a reception desk

  Knowledge

  Essential

  • Ability to respond to a range of people in a courteous and professional manner
  • To understand and be able to maintain confidentiality

  Desirable

  • Ability to answer patients queries or know where to refer them

  Technical Skills Competencies

  Essential

  • Competent in using Microsoft Office Software
  • Excellent communications in person, via telephone and written
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
  • Good keyboard skills requiring high percentage of accuracy.

  Desirable

  • Previous experience in communicating with senior clinical / managerial colleagues and patients
  • Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

  Personal Attributes

  Essential

  • Interest in working in the healthcare sector/NHS environment
  • Methodical approach to organising work, ability to prioritise
  • Ability to work and remain calm under pressure
  • Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

  Language requirement

  Essential

  • Able to speak English as necessary to undertake the role

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Dorset NHS Foundation Trust

  Address

  Royal Bournemouth Hospital

  Bournemouth

  BH7 7DW

  
  

  Employer's website

  https://www.uhd.nhs.uk/careers (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Dorset NHS Foundation Trust

  Address

  Royal Bournemouth Hospital

  Bournemouth

  BH7 7DW

  
  

  Employer's website

  https://www.uhd.nhs.uk/careers (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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