• Job Description

  Req#: A0271-25-0002?language=en&page=985&sort=publicationDateDesc

  Job summary

  We are looking for a smart, friendly and professional Medical Administrator / receptionist to join our small but expanding GP practice.

  You will be a key player of the administration staff and will be working alongside a multidisciplinary team of professionals. The ideal candidate requires good IT and interpersonal skills and to be an excellent communicator at all levels. A key feature of the role will be a willingness to learn and develop new skills.

  The successful candidate will need to be flexible and provide cover for annual leave or absence when required.

  Main duties of the job

  Candidates must ideally have customer care experience and / or experience of working in a healthcare environment. Some reception & admin experience is essential for this position and the candidate must have excellent IT Skills

  About us

  Small friendly GP Surgery located in Hampton. The list size at present is 7000 patients. There are 2 Partners 4 salaried GP I Nurse 1 HCA and 7 admin staff

  Details

  Date posted

  25 April 2025

  Pay scheme

  Other

  Salary

  £12.20 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0271-25-0002

  Job locations

  71 Broad Lane

  Hampton

  Middlesex

  TW12 3AX

  
  

  Job description

  Job responsibilities

  l Welcome Patients and visitors to the practice

  l Assist Patients on the phone, electronically and in person

  l Help to maintain the safety and comfort of Patients

  l Maintain records of appointments, financial transactions and other administrative duties

  l Keep Patient records accurate and up to date

  l Take part in recalls for Patient health checks

  l Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency

  Participate in all activities required by CQC registration

  Job description

  Job responsibilities

  l Welcome Patients and visitors to the practice

  l Assist Patients on the phone, electronically and in person

  l Help to maintain the safety and comfort of Patients

  l Maintain records of appointments, financial transactions and other administrative duties

  l Keep Patient records accurate and up to date

  l Take part in recalls for Patient health checks

  l Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency

  Participate in all activities required by CQC registration

  Person Specification

  Experience

  Essential

  • N/A

  Desirable

  • N/A

  Experience

  Essential

  • Excellent Proven computer skills
  • Keyboard skills
  • Customer Service Related Training
  • GCSE- IT/ English
  • NVQ-Administration
  • Experience of working in a customer service role both by telephone and face-to-face
  • Knowledge and understanding of the NHS
  • IT specific application knowledge, Microsoft Word, Excel, E-mail.
  • Common sense
  • Good Interpersonal skills
  • Effective written and oral communication skills.
  • Proficient in the use of communication and information technology, and willing to enhance skills when required.
  • A commitment to contribute to improving Practice standards and personal competencies through continued professional development.
  • Excellent reliability and time keeping within the agreed shifts
  • Willingness to work flexibly as part of a team
  • A relaxed friendly but efficient disposition
  • Self-motivated with initiative
  • Able to keep calm when those around you are being angry/demanding/unreasonable.

  Desirable

  • N/A

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Person Specification

  Experience

  Essential

  • N/A

  Desirable

  • N/A

  Experience

  Essential

  • Excellent Proven computer skills
  • Keyboard skills
  • Customer Service Related Training
  • GCSE- IT/ English
  • NVQ-Administration
  • Experience of working in a customer service role both by telephone and face-to-face
  • Knowledge and understanding of the NHS
  • IT specific application knowledge, Microsoft Word, Excel, E-mail.
  • Common sense
  • Good Interpersonal skills
  • Effective written and oral communication skills.
  • Proficient in the use of communication and information technology, and willing to enhance skills when required.
  • A commitment to contribute to improving Practice standards and personal competencies through continued professional development.
  • Excellent reliability and time keeping within the agreed shifts
  • Willingness to work flexibly as part of a team
  • A relaxed friendly but efficient disposition
  • Self-motivated with initiative
  • Able to keep calm when those around you are being angry/demanding/unreasonable.

  Desirable

  • N/A

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Broad Lane

  Address

  71 Broad Lane

  Hampton

  Middlesex

  TW12 3AX

  
  

  Employer's website

  https://www.broadlanesurgeryhampton.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Broad Lane

  Address

  71 Broad Lane

  Hampton

  Middlesex

  TW12 3AX

  
  

  Employer's website

  https://www.broadlanesurgeryhampton.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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