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Job Description
- Req#: A4008-25-0000?language=en&page=267&sort=publicationDateDesc
- Dealing with patient queries by telephone, online platforms & in person
- Processing of incoming & outgoing documents, emails, requests & patient contacts
- Assisting all members of the Practice team as needed
- Adhering to all Practice policies & procedures including Health & Safety, Confidentiality, Information Governance, as well as undertaking relevant mandatory training
- All reasonable tasks as required by Management
- Opening up/locking-up of Practice premises & maintaining security in accordance with Practice protocols
- Maintaining & monitoring the Practice appointments system
- Processing personal & telephone requests for appointments, visits and telephone consultations, & ensuring callers are directed to the appropriate healthcare professional
- Processing & distributing incoming (and outgoing) mail, both physical & electronic
- Taking messages & passing on information
- Ensuring referrals to external organisations are sent in a timely manner & followed up as appropriate
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation & collation; processing & recording information in accordance with Practice procedures
- Initiating contact with & responding to requests from patients, other team members & associated healthcare agencies and providers
- Ordering, re-ordering & monitoring of stationery and other supplies
- Assisting clinicians with chaperone duties following chaperone training completion
- Adhere to Practice Policies & Procedures, & Employee Handbook conditions
- Attend monthly staff training for mandatory training
- Any other reasonable tasks requested by Management
- Opening up/locking-up of Practice premises & maintaining security in accordance with Practice protocols
- Maintaining & monitoring the Practice appointments system
- Processing personal & telephone requests for appointments, visits and telephone consultations, & ensuring callers are directed to the appropriate healthcare professional
- Processing & distributing incoming (and outgoing) mail, both physical & electronic
- Taking messages & passing on information
- Ensuring referrals to external organisations are sent in a timely manner & followed up as appropriate
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation & collation; processing & recording information in accordance with Practice procedures
- Initiating contact with & responding to requests from patients, other team members & associated healthcare agencies and providers
- Ordering, re-ordering & monitoring of stationery and other supplies
- Assisting clinicians with chaperone duties following chaperone training completion
- Adhere to Practice Policies & Procedures, & Employee Handbook conditions
- Attend monthly staff training for mandatory training
- Any other reasonable tasks requested by Management
- Excellent communication skills.
- Must be able to work in a calm and courteous manner at all times.
- Must be able to work on own initiative and as part of a team.
- Experience of dealing with the public.
- Neat and tidy appearance.
- Good keyboard skills.
- Experience of working in primary care.
- Experience of working in a GP practice.
- Experience of EMIS Web, Docman 10, Footfall, Surgery Connect.
- Good standard of education
- Excellent communication skills.
- Must be able to work in a calm and courteous manner at all times.
- Must be able to work on own initiative and as part of a team.
- Experience of dealing with the public.
- Neat and tidy appearance.
- Good keyboard skills.
- Experience of working in primary care.
- Experience of working in a GP practice.
- Experience of EMIS Web, Docman 10, Footfall, Surgery Connect.
- Good standard of education
Job summary
We are seeking to recruit a full-time candidate with the appropriate skills to join our reception & administration team.
The successful applicant will be responsible for front of house services & patient signposting at the reception desk, as well as back office administration duties. Their time will be split between the reception desk & administration office.
Candidates must be enthusiastic, caring & patient focused, & share our passion for patient care & wellbeing.
Previous experience is desirable but not essential as full training will be provided for all aspects involved in the role.
Main duties of the job
All aspects of reception & administration duties within a GP Practice including, but not limited to:
About us
The Docs is a friendly city centre NHS GP surgery located in Manchester's Gay Village.
We serve a population of over 14,000 city centre residents & expect this to continue rising with the completion of many residential developments in Manchester.
We completed a full refurbishment of the surgery in late 2023 including the addition of two new floors, & began occupancy at a shared surgery site within the city (New Jackson Medical Centre) to help cater for the ever increasing city centre population.
Details
Date posted
26 June 2025
Pay scheme
Other
Salary
£24,336 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A4008-25-0000
Job locations
The Docs Surgery
Bloom Street
Manchester
M1 3LY
Job descriptionJob description
Job responsibilities
The job role includes, but is not restricted to, the following duties:
Job responsibilities
The job role includes, but is not restricted to, the following duties:
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Docs Surgery
Address
The Docs Surgery
Bloom Street
Manchester
M1 3LY
Employer's website
Employer details
Employer name
The Docs Surgery
Address
The Docs Surgery
Bloom Street
Manchester
M1 3LY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
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