• Job Description

  Req#: C0021-24-0470?language=en&page=160&sort=publicationDateDesc

  Job summary

  Solent NHS Trust Sexual Health Service provides Sexual and Reproductive Health (SRH) and Genito-Urinary Medicine (GUM) services across Hampshire, Isle of Wight, Portsmouth and Southampton.

  The post holder will be first point of contact to the department. You will deal with various administration duties including reception cover, administrative support for clinical services, electronic patient records system appointment management, managing admin worklists, general filing and scanning, telephone enquiries, databases, patient engagement and clinic activity audits. To be actively involved in patient engagement and feedback and contribute to service improvement.

  Main duties of the job

  • Reception

  First point of contact greeting patients and visitors.

  • Administrative

  Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.

  • ICT

  Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.

  • Team duties

  To be part of a wider administration team as part of and integrated Sexual Health Service.

  • Patient engagement and feedback

  To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.

  About us

  We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by the end of 2024.

  Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.

  The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.

  Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on the day the trust is formed. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.

  Date posted

  02 July 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  449-Team3-1669

  Job locations

  Aldershot Centre for Health

  Hospital Hill

  Aldershot

  Hampshire

  GU11 1AY

  
  

  Crown Heights Medical Centre

  2 Dickson House

  Basingstoke

  Hampshire

  RG21 7AN

  
  

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Person Specification

  Qualifications

  Essential

  • Educated to GSCE Grade 4 or above in English or equivalent standard

  Desirable

  • ECDL or equivalent
  • Business Admin NVQ2 or equivalent experience

  Experience

  Essential

  • Proven experience of using MS Word, Excel and Outlook
  • Ability to use own initiative/work to deadlines
  • Experience of working in a constantly changing environment

  Desirable

  • Previous experience of working within the NHS

  Additional Criteria

  Essential

  • Proven skills in being flexible and adaptable to meet competing priorities
  • Working with sensitive information and maintain confidentiality
  • Excellent organisational/interpersonal/communication and telephone skills and ability to prioritise and plan ahead
  • Ability to maintain good relationships with colleagues and professional staff
  • Ability to work as a close-knit team
  • Self-motivated
  • Literate and numerate in English
  • Excellent listening skills
  • Understanding of personal health and safety responsibilities
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.
  • Is able to work legally in the UK
  • Is able to work with children and vulnerable adults
  • Ability to travel within Basingstoke and Aldershot
  • For posts which require a professional registration, post holders hold a valid up to date registration with their professional body.
  • For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to legally drive in the UK

  Desirable

  • Understanding of the NHS

  Person Specification

  Qualifications

  Essential

  • Educated to GSCE Grade 4 or above in English or equivalent standard

  Desirable

  • ECDL or equivalent
  • Business Admin NVQ2 or equivalent experience

  Experience

  Essential

  • Proven experience of using MS Word, Excel and Outlook
  • Ability to use own initiative/work to deadlines
  • Experience of working in a constantly changing environment

  Desirable

  • Previous experience of working within the NHS

  Additional Criteria

  Essential

  • Proven skills in being flexible and adaptable to meet competing priorities
  • Working with sensitive information and maintain confidentiality
  • Excellent organisational/interpersonal/communication and telephone skills and ability to prioritise and plan ahead
  • Ability to maintain good relationships with colleagues and professional staff
  • Ability to work as a close-knit team
  • Self-motivated
  • Literate and numerate in English
  • Excellent listening skills
  • Understanding of personal health and safety responsibilities
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.
  • Is able to work legally in the UK
  • Is able to work with children and vulnerable adults
  • Ability to travel within Basingstoke and Aldershot
  • For posts which require a professional registration, post holders hold a valid up to date registration with their professional body.
  • For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to legally drive in the UK

  Desirable

  • Understanding of the NHS

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Solent NHS Trust

  Address

  Aldershot Centre for Health

  Hospital Hill

  Aldershot

  Hampshire

  GU11 1AY

  
  

  Employer's website

  https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

  Employer details

  Employer name

  Solent NHS Trust

  Address

  Aldershot Centre for Health

  Hospital Hill

  Aldershot

  Hampshire

  GU11 1AY

  
  

  Employer's website

  https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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