• Job Description

  Req#: C9290-25-0734?language=en&page=710&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a proactive, dynamic individual to join our outpatient clinics and day care reception team at Hammersmith Hospital, Haematology Department.

  We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality service. Acting as the first point of contact for patient and visitors attending the Haematology Department.

  Providing comprehensive administrative support and customer orientated reception services for the Outpatient, Day care and Ambulatory services within Haematology Department. Scheduling and facilitating patient attendance to the Haematology outpatient clinics and Day care unit. Assist with answering enquires from clinical teams within and outside the service.

  Working Hours are on rotation between 08:00am-16:00pm; 08:30am-16:30pm and 09:00am -17:00pm Monday - Friday (include the occasional weekend and bank holiday).

  Main duties of the job

  • Check in/out patients
  • Booking outpatients appointments on Cerner
  • Booking Day care appointment on Cerner and Chemo care;
  • Confirmation calls to reduce DNA rates
  • Providing a patient-facing service to Haematology patients
  • Answering enquiries from patients and the clinical team via email and telephone; Administrative support to the Haematology outpatient department including patients and clinical team
  • Ensuring all referrals, prescriptions and consent forms are uploaded on CDL
  • Support the phlebotomy team
  • Validation of data quality errors

  About us

  At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

  Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

  Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

  We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

  Details

  Date posted

  19 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £30,039 to £31,088 a year pa inclusive

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  290-SCCS-1934

  Job locations

  Hammersmith Hospital

  Du Cane Road

  London

  W12 0HS

  
  

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

  For both overviewsplease view the Job Description attachment with the job advert.

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

  For both overviewsplease view the Job Description attachment with the job advert.

  Person Specification

  Education/ Qualifications

  Essential

  • Good general education

  Desirable

  • GCSE Maths and GCSE English Language

  Skills/Knowledge/ Abilities

  Essential

  • Keyboard skills
  • Ability to work under pressure
  • Prioritisation skills
  • Ability to cope with demanding workload
  • Exceptional time management

  Desirable

  • Microsoft windows skills
  • Knowledge of Cerner

  Experience

  Essential

  • Experience of working in a customer focus environment

  Desirable

  • Reception experience
  • Experience of working in a healthcare setting

  Person Specification

  Education/ Qualifications

  Essential

  • Good general education

  Desirable

  • GCSE Maths and GCSE English Language

  Skills/Knowledge/ Abilities

  Essential

  • Keyboard skills
  • Ability to work under pressure
  • Prioritisation skills
  • Ability to cope with demanding workload
  • Exceptional time management

  Desirable

  • Microsoft windows skills
  • Knowledge of Cerner

  Experience

  Essential

  • Experience of working in a customer focus environment

  Desirable

  • Reception experience
  • Experience of working in a healthcare setting

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Imperial College Healthcare NHS Trust

  Address

  Hammersmith Hospital

  Du Cane Road

  London

  W12 0HS

  
  

  Employer's website

  https://www.imperial.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Imperial College Healthcare NHS Trust

  Address

  Hammersmith Hospital

  Du Cane Road

  London

  W12 0HS

  
  

  Employer's website

  https://www.imperial.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice