• Job Description

  Req#: A1310-25-0005?language=en&page=433&sort=publicationDateDesc

  Job summary

  Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop, a market town.

  We offer a supportive team environment, training, pension and good holiday package for the right candidate.

  We are looking to recruit a Receptionist Apprentice, working full time, Monday to Saturday. You may be required to work extended hours, depending on the needs of the business.

  Main duties of the job

  To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

  To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

  You will need to complete a Customer Service Specialist Level 2 or Level 3 apprenticeship course as part of this role.

  About us

  Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients.

  We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link worker, care co-ordinators & a large admin team.

  You will form part of an existing team, working together to maintain a high quality service.

  As part of welcoming you to our team you will receive 5 weeks holiday plus Bank holidays & entitlement to join the NHS pension scheme, discount schemes and free Employee Assistance Programme.

  If you believe in the importance & effectiveness of providing excellent service and support where NMG & our patients need it, we would love to hear from you.

  Details

  Date posted

  23 June 2025

  Pay scheme

  Other

  Salary

  £7.55 to £12.21 a year National minimum wage dependant on age

  Contract

  Fixed term

  Duration

  18 months

  Working pattern

  Full-time

  Reference number

  A1310-25-0005

  Job locations

  Health Centre

  Newgate Street

  Worksop

  Notts

  S80 1HP

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

  Maintain and monitor the practice appointment system

  Process personal telephone and E requests for appointments

  Answer incoming phone calls

  Transfer calls or deal with the callers request appropriately

  Signpost patients to the correct service

  Initiating contact with and respond to, requests from patients, team members and external agencies

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required and when required

  Input data into patients healthcare records as necessary

  Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team

  Manage all queries as necessary in an efficient manner including prescription queries

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area and notice boards

  Support all clinical staff with general tasks as requested

  Job description

  Job responsibilities

  The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

  Maintain and monitor the practice appointment system

  Process personal telephone and E requests for appointments

  Answer incoming phone calls

  Transfer calls or deal with the callers request appropriately

  Signpost patients to the correct service

  Initiating contact with and respond to, requests from patients, team members and external agencies

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required and when required

  Input data into patients healthcare records as necessary

  Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team

  Manage all queries as necessary in an efficient manner including prescription queries

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area and notice boards

  Support all clinical staff with general tasks as requested

  Person Specification

  Qualifications

  Essential

  • GCSE Maths and English (C or above)

  Desirable

  • AMSPAR Receptionist Qualification or
  • Customer Service Level 2 or 3

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • SystmOne user skills

  Experience

  Desirable

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Person Specification

  Qualifications

  Essential

  • GCSE Maths and English (C or above)

  Desirable

  • AMSPAR Receptionist Qualification or
  • Customer Service Level 2 or 3

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • SystmOne user skills

  Experience

  Desirable

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Newgate Medical Group

  Address

  Health Centre

  Newgate Street

  Worksop

  Notts

  S80 1HP

  
  

  Employer's website

  https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Newgate Medical Group

  Address

  Health Centre

  Newgate Street

  Worksop

  Notts

  S80 1HP

  
  

  Employer's website

  https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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