• Job Description

  Req#: R12957

  Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  Role summary
  Create a welcoming first impression for every visitor and caller at athenahealth’s Austin, TX office. This in-person position oversees the reception area, coordinates front-desk operations, and supports office services projects. The Receptionist reports to the Office Services Manager.

  Team summary
  Office Services ensures our physical workplaces operate smoothly, safely, and efficiently. The reception function answers the main company phone line, greets and badges visitors, and monitors lobby security. In partnership with athenaEnvironment project teams, the group also administers global access-control systems, coordinates space requests, and provides logistical support for site initiatives that enhance the employee experience.

  Essential Job Responsibilities

  • Greet visitors, verify credentials, and issue badges in accordance with security procedures.

  • Answer and route incoming calls, emails, and service requests to the appropriate contacts.

  • Maintain an orderly, professional reception area and manage daily mail, packages, and courier pickups.

  • Monitor lobby access and camera feeds; escalate any security concerns to Facilities and Security.

  • Administer user profiles in the electronic access-control system, processing new hires, terminations, and access changes.

  • Coordinate conference-room reservations and on-site event logistics, ensuring resources are in place.

  • Support athenaEnvironment project managers with data entry, document preparation, and status tracking.

  • Assist with minor office repairs to maintain the safety and functionality of workstations and office infrastructure.

    Perform other duties as assigned by manager

  Additional Job Responsibilities

  • Order and replenish office and pantry supplies within assigned budget guidelines.

  • Assist with emergency drills and incident response documentation.

  • Generate weekly visitor and access reports for Facilities leadership.

  • Liaise with building management for maintenance tickets and vendor access.

  • Update reception process guides and contribute ideas for continuous improvement.

  • Provide backup coverage for mailroom or other administrative teammates as needed.

  Expected Education & Experience

  • High school diploma or equivalent; associate degree or higher is a plus.

  • 2+ years of professional experience in a front-desk, customer service, or administrative role.

  • Demonstrated customer service skills with a focus on clear, courteous communication.

  • Proficiency with basic office software (e.g., Microsoft Outlook, Word, Excel).

  • Familiarity with electronic access-control or visitor-management systems preferred.

  About athenahealth

  Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

  Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

  What we can do for you:

  Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

  We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

  In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

  Learn more about our culture and benefits here: athenahealth.com/careers

  https://www.athenahealth.com/careers/equal-opportunity

• About the company

  athenahealth, Inc. is a private American company that provides network-enabled services for healthcare and point-of-care mobile apps in the United States.

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