• Job Description

  Req#: RECEP005512

  We are looking to hire a dynamic Part-time weekend Receptionist to join our team of at Nexus-Woodbourne in Baltimore, MD!

  Nexus-Woodbourne Family Healing is part of Nexus Family Healing, a national nonprofit network of mental health agencies with over 50 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

  Position Summary:

  The Agency Receptionist will greet visitors, answer incoming calls, assist visitors, and provide a variety of clerical support to the Agency while fostering an inviting and professional environment for agency staff, visitors, youth, and family.

  Primary responsibilities:

  • Answer Incoming Calls
  • Receives and answers all incoming calls with poise, professionalism emulating Nexus’ ICARE values.
  • Actively listens to each caller and discerns their needs, directing each caller to the appropriate individual or program with the intent to connect the caller with the right person the first time.
  • Documents accurate messages when the recipient is not available; captures pertinent information, anticipating the message recipient’s potential questions surrounding the caller’s purpose.
  • Maintains accurate contact lists including but not limited to cellular and pager list and active staff roster and contact information while maintaining confidentiality.
  • Notifies vendor when the phone system is inoperative; communicates the repair timeline and interim call/messaging process to agency staff, ensuring seamless communication.
  • Welcomes & Escorts Visitors
  • Welcomes and greets all visitors who enter the Agency with a positive, poised, and professional demeanor; emulates Nexus’ ICARE values in all interactions and conversations.
  • Directs and instructs visitors to the appropriate program, person or waiting area with intention.
  • Maintains a welcoming, clean, and presentable lobby and entryway area; proactively notifies facilities/maintenance of any lighting, electrical or security areas of opportunity.
  • Provides indirect supervision for children in the lobby ensuring safety for the Agency.
  • Administrative Support
  • Ensures office equipment is in working order including computers, fax machine, photo copier, printer, and phone system; works to resolve inoperative equipment or contacts vendor as needed.
  • Works to ensure an organized and streamlined mail system; sorts and distributes mail and incoming faxes; coordinates USPS, express or certified mail and assists in bulk mailings as needed.
  • Provides copying, data entry and clerical support to programs while maintaining regular duties.
  • Partners with Agency leadership to facilitate conference room and meeting schedules.
  • Maintains Agency and facility vehicle schedules and tracks mileage and gas depending upon the agency.
  • Proactively anticipates office supply needs and orders supplies prior to running out.
  • Compliance & Confidentiality
  • Acknowledges, understands, and maintains the integrity and confidentiality of all Agency employees, youth and family when working with confidential information.
  • Attends and participates in staff meetings, trainings and special projects as assigned; understands and supports Nexus’ philosophy and treatment modalities.
  • Understands and abides by Nexus policy and procedure and HIPAA and COA guidelines as it relates to performing all work and interacting with Agency staff, family, and youth.
  • Performs other duties and projects as assigned.

  Required Education and Licensure:

  • High School Diploma
  • 1 Year Receptionist and/or clerical front desk
  • Valid driver’s license required. Must meet state regulating agency and home Office driving requirements.

  Preferred Education and Experience:

  • 2+ Years’ experience working as a receptionist and/or in a clerical/front desk capacity.
  • Experience working with the public.
  • Experience working with Children & Families

  ICARE Values & Behavioral Competencies:

  • Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
  • Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
  • Agility: Exhibiting flexibility and adapting quickly.
  • Responsiveness: Being quick, positive, and accurate.
  • Excellence: Demonstrating quality results that surpass ordinary standards.

  Administrative Job Family Competencies:

  • Computer Literacy: Using computers effectively and efficiently in the working environment.
  • Teamwork: Working as a Productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self - starting rather than waiting passively until the situation demands action.
  • Planning & Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working
  • Empathy & Self-Awareness: Demonstrates self-awareness by acknowledging & understanding one’s own thoughts, feelings & emotions. Is attune to how each (thoughts, feelings & emotions) may impact one another, as we interact, communicate & engage with each other in our daily work or more emotion driven experiences & exchanges.
  • Fosters a Safe Space: Fosters a safe workplace or ‘safe space’ for Nexus youth, family, co-workers & employees to be vulnerable & share individual experiences in confidence, with acceptance & without consequence.

  Commitment to Diversity, Equity, & Inclusion:

  At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

  Other Duties:

  The essential functions, tasks and responsibilities of this position may change from time to time. Nexus Family Healing reserves the right to add or omit duties and responsibilities at the discretion of the company or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.

  Work Environment:

  This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers, and smartphones.

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

  Expected Hours of Work:

  Looking for part-time scheduling;10 hours per day Saturday and Sunday.

  Please apply today to be considered for this exciting opportunity to help our Nexus-Woodbourne students!

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  We are a nonprofit network of agencies changing the course of a child's life by stabilizing families and strengthening mental health. #RestoringHope

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