• Job Description

  Req#: 438689
  !*!

  Job Title: Receptionist - Bank

  Location: Richmond Villages Bridge Meadow Way, Northampton NN4 5EB

  Salary range: £11.00ph

  Contract: Bank

  Shift Pattern:

  5 hour shifts Monday – Friday 9am – 2pm & 2pm – 7pm

  8 hour shifts Saturday & Sunday 9am – 5pm

  We make health happen

  Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

  You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

  You’ll help us make health happen by:

  • Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
  • Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
  • Dealing with queries from residents - reporting these as required
  • Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
  • Ensuring the display information board is kept up to date
  • Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
  • Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
  • Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
  • Maintaining and updating records such as master copy forms, room status reports and the Village residents list

  Key Skills / Qualifications needed for this role:

  With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

  Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).

  Benefits

  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  Joining Bupa in this role you will receive the following benefits and more:

  · Free meal on every shift

  · Paid breaks

  · Personal Energy is Bupa’s own resilience and wellbeing programme focused on helping you take good care of the important things in your life to maintain your own personal wellbeing.

  · Be Well health assessments. You and your family have access to a preferential rate on health assessments

  · Discount at selected Bupa Dental practices

  · RAC breakdown discount.

  · Be You Network. At Bupa we celebrate diversity, welcoming everyone from all backgrounds.

  · Flu vaccinations and eye test contributions

  · Menopause Plan: 10% discount on the Bupa Menopause Plan

  Why Bupa?

  We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

  We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

  As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

• About the company

  Find out about our premium retirement villages providing Independent and Assisted Living Apartments, and luxury care homes at a range of locations across the UK.

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