• Job Description

  Req#: A0474-25-0000?language=en&page=89&sort=publicationDateDesc

  Job summary

  We are offering an exciting opportunity for 1 full-time receptionist, to join a large well-organized GP practice. The team is made up of 2 Partners 7 salaried doctors 1 nurse and a very large friendly team.

  However, you will need to be flexible as the position(s) will also include some early morning (8am) and / or late evenings(6.30pm)

  Your hours once agreed, would become your regular working week and form part of your contract of employment. It is important to understand we need applicants who would be prepared to cover holiday and sickness of colleagues as and when required and appropriate, to maintain the standard of services we offer to our 11,500 patients.

  Your rate of pay will be starting at the minimum wage rate depending on your age.

  Must be a good team player with excellent computer skills, self-motivated and have a polite manner and flexible approach along with as already mentioned, a willingness to cover colleagues holiday or sickness as required.

  Previous experience of working in a GP practice essential .

  Main duties of the job

  The role role is receptionist/administration

  • Welcoming patients and visitors, answering the telephone and answering any inquiries.
  • Scheduling appointments and keep those appointments on time.
  • Assisting patients with completing necessary forms and documentation.
  • Keeping a clean and calm reception area.
  • Dealing with prescription requests and queries relating to them
  • Scanning, filing, and mailing documentation from email or through the clinical system(EMIS WEB) or Docman.
  • Comforting distressed patients this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
  • Maintaining information confidentiality at all times.
  • Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
  • Any other roles and duties that is part of your Job description.

  About us

  Three Partner GP Practice based in East Barnet, Hertfordshire.

  We are situated in a purpose built health centre close to local amenties.

  Large friendly team who work efficiently in a very busy environment.

  Proof of covid vaccinated is preferred but not essential and will be asked for at the interview.

  Details

  Date posted

  02 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour N/A

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A0474-25-0000

  Job locations

  149 East Barnet Road

  Barnet

  Hertfordshire

  EN4 8QZ

  
  

  Job description

  Job responsibilities

  Job Summary

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Job Responsibilities

  Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Request and return patients paper notes as necessary
  • Using Computer Software (Docman) to file correspondence in medical records
  • Photocopy as requested
  • Additional clerical work to fit in with reception hours

  Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient when necessary and checking names and address with collector before handing over.
  • Be able to cover all reception positions as necessary

  Appointments

  • Process computer appointments requests for today/ future appointments from patients by telephone and in person.
  • Deal with visit requests and document in visit request record book
  • Take messages correctly and informing Drs of these, conferring with other members of the team ensuring hand over is effective.

  Computer

  • Registrations of new patients-computer data entry and medical records
  • Process patients change of address (designated person) computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines (designated person)

  Telephone

  • Have working knowledge of telephone during and after hours.
  • Processing the calls and taking the messages.

  Other Tasks

  • Clear rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Refreshments for doctors and staff in a rota system.
  • Any other tasks allocated by managers

  Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health and Safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and reporting potential risks identified.

  Equality and Diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings, priorities and rights.

  Personal/professional Development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication

  The post-holder should recognize the importance of effective communication within the team will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.

  • Appropriate Office Dress Code

  The Job Description is intended to outline the main duties and responsibilities of the employee. It is not intended to be fixed for an indefinite period. It is likely that changes will be required from time to time.

  Job description

  Job responsibilities

  Job Summary

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Job Responsibilities

  Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Request and return patients paper notes as necessary
  • Using Computer Software (Docman) to file correspondence in medical records
  • Photocopy as requested
  • Additional clerical work to fit in with reception hours

  Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient when necessary and checking names and address with collector before handing over.
  • Be able to cover all reception positions as necessary

  Appointments

  • Process computer appointments requests for today/ future appointments from patients by telephone and in person.
  • Deal with visit requests and document in visit request record book
  • Take messages correctly and informing Drs of these, conferring with other members of the team ensuring hand over is effective.

  Computer

  • Registrations of new patients-computer data entry and medical records
  • Process patients change of address (designated person) computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines (designated person)

  Telephone

  • Have working knowledge of telephone during and after hours.
  • Processing the calls and taking the messages.

  Other Tasks

  • Clear rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Refreshments for doctors and staff in a rota system.
  • Any other tasks allocated by managers

  Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health and Safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and reporting potential risks identified.

  Equality and Diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings, priorities and rights.

  Personal/professional Development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication

  The post-holder should recognize the importance of effective communication within the team will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.

  • Appropriate Office Dress Code

  The Job Description is intended to outline the main duties and responsibilities of the employee. It is not intended to be fixed for an indefinite period. It is likely that changes will be required from time to time.

  Person Specification

  Experience

  Essential

  • N/A

  Desirable

  • Previous experience in a GP practice is desirable but not essential. Full training is given

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Person Specification

  Experience

  Essential

  • N/A

  Desirable

  • Previous experience in a GP practice is desirable but not essential. Full training is given

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  East Barnet Health Centre

  Address

  149 East Barnet Road

  Barnet

  Hertfordshire

  EN4 8QZ

  
  

  Employer's website

  https://www.eastbarnetgpsurgeries.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  East Barnet Health Centre

  Address

  149 East Barnet Road

  Barnet

  Hertfordshire

  EN4 8QZ

  
  

  Employer's website

  https://www.eastbarnetgpsurgeries.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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