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Job Description
- Req#: M0038-24-0706?language=en&page=2&sort=publicationDateDesc
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- GCSE Mathematics and English
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
- GCSE Mathematics and English
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
Job summary
Fryerns Medical Centre/Knights Surgery has an opportunity for a receptionist to join our team on a part-time basis for a minimum of 20 hours per week on variable days (flexibility essential.)
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Main duties of the job
Full training will be provided.
About us
We are a friendly team providing primary care for Basildon and surrounding areas. We have two surgeries, Fryerns Medical Centre and Knights Surgery, which are under the same management. We offer access to the NHS pension.
Date posted
19 June 2024
Pay scheme
Other
Salary
£11.45 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
7662
Job locations
Craylands
Peterborough Way
Basildon
Essex
SS14 3SS
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Craylands
Peterborough Way
Basildon
Essex
SS14 3SS
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Craylands
Peterborough Way
Basildon
Essex
SS14 3SS
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.