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Job Description
- Req#: A1604-25-0001?language=en&page=425&sort=publicationDateDesc
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Managing appointment bookings and cancellations
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Answering telephone calls and handling patient queries
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Signposting patients appropriately using clinical triage tools
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Updating and maintaining patient records accurately
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Processing repeat prescription requests
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Liaising with clinical and administrative staff to support the wider team
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Maintaining patient confidentiality at all times
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Managing appointment bookings and cancellations
-
Answering telephone calls and handling patient queries
-
Signposting patients appropriately using clinical triage tools
-
Updating and maintaining patient records accurately
-
Processing repeat prescription requests
-
Liaising with clinical and administrative staff to support the wider team
-
Maintaining patient confidentiality at all times
- English and Maths (Grades A*-C / 9-4)
- Qualified to NVQ level 2 in Health and Social Care
- Good IT skills, including experience using email, Microsoft Office, and appointment systems
- Excellent communication skills, both verbal and written
- Strong interpersonal skills, with the ability to remain calm and professional
- Good organisational skills and the ability to multitask
- Accuracy and attention to detail
- Confidentiality and discretion
- Experience working in a GP surgery or healthcare setting
- Knowledge of NHS systems like EMIS and Docman
- Experience with appointment booking systems or handling high call volumes
- Customer service experience
- English and Maths (Grades A*-C / 9-4)
- Qualified to NVQ level 2 in Health and Social Care
- Good IT skills, including experience using email, Microsoft Office, and appointment systems
- Excellent communication skills, both verbal and written
- Strong interpersonal skills, with the ability to remain calm and professional
- Good organisational skills and the ability to multitask
- Accuracy and attention to detail
- Confidentiality and discretion
- Experience working in a GP surgery or healthcare setting
- Knowledge of NHS systems like EMIS and Docman
- Experience with appointment booking systems or handling high call volumes
- Customer service experience
Job summary
Are you an organised, compassionate, and friendly individual looking to make a real difference in patients lives?
We're looking for a proactive receptionist to join our welcoming team at The Dove Medical Practice.
As the first point of contact for our patients, you'll play a vital role in ensuring they feel supported, valued, and cared for from the moment they walk through our doors or pick up the phone.
This is a fantastic opportunity to become part of a fast-paced and supportive environment where no two days are the same.
Main duties of the job
As a receptionist, you'll be the face and voice of The Dove Medical Practice.
Your day-to-day duties will include welcoming patients to the surgery, answering phone calls, booking appointments, managing patient queries, and supporting the clinical team with administrative tasks.
Youll be using our clinical systems to help keep everything running smoothly, ensuring patients receive the care they need as efficiently as possible. Excellent communication skills, a calm manner, and a strong attention to detail are key in this rewarding role.
About us
The Dove Medical Practice is a friendly, supportive, and forward-thinking GP surgery based in Birmingham. We pride ourselves on delivering high-quality, patient-centered care in a busy but welcoming environment. Our team is made up of dedicated clinicians, receptionists, and support staff who work closely together and support one another every day.
We value teamwork, communication, and a positive attitude and were proud of the inclusive and collaborative culture we've built.
We're a growing practice, which means there are plenty of opportunities to learn new skills and contribute to service development.
Date posted
15 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1604-25-0001
Job locations
60 Dovedale Road
Erdington
Birmingham
West Midlands
B23 5DD
Job descriptionJob description
Job responsibilities
Your day-to-day duties will include:
Working Pattern (27-30 Hours)
Shift pattern to be confirmed. Successful candidates will be required to work two 6:30pm finishes per week.
Interviews are scheduled to take place: Tuesday 29th April
Job responsibilities
Your day-to-day duties will include:
Working Pattern (27-30 Hours)
Shift pattern to be confirmed. Successful candidates will be required to work two 6:30pm finishes per week.
Interviews are scheduled to take place: Tuesday 29th April
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dove Medical Practice
Address
60 Dovedale Road
Erdington
Birmingham
West Midlands
B23 5DD
Employer's website
Employer details
Employer name
Dove Medical Practice
Address
60 Dovedale Road
Erdington
Birmingham
West Midlands
B23 5DD
Employer's website
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About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.