• Job Description

  Req#: A1604-25-0003?language=en&page=56&sort=publicationDateDesc

  Job summary

  Were looking for a friendly, organised and proactive Receptionist to join our welcoming team at Dove Medical Practice. As the first point of contact for our patients, you'll play a vital role in delivering excellent service and supporting the smooth day-to-day running of the surgery.

  This is a great opportunity for someone who enjoys working in a fast-paced, people-focused environment where no two days are the same. Youll be part of a supportive and experienced team, where your contributions are valued and your development is encouraged.

  If youre passionate about helping others, thrive on being part of a team, and want to make a real difference to patient care, wed love to hear from you. Join us and become part of a practice that truly cares about patients, colleagues, and our wider community.

  Main duties of the job

  We are currently recruiting for a Receptionist to join our team on a part-time basis, working 27-30 hours per week. This is an excellent opportunity to be part of a supportive and dynamic practice team.

  Working Pattern:

  • Monday: 13:00 to 18:30

  • Tuesday:13:00 to 18:30

  • Wednesday: 07:45 to 13:15 (or 16:30)

  • Thursday: 07:45 to 13:15

  • Friday:13:00 to 18:30

  Shift patterns are subject to change.

  You will be the first point of contact for patients and visitors, providing an excellent standard of customer service both face-to-face and over the phone. You will also be responsible for administrative duties to support the smooth running of the practice.

  Key Skills:

  • Friendly, professional communication

  • Ability to work well under pressure

  • Strong attention to detail

  • Good IT and organisational skills

  • Previous experience in a similar role is desirable

  About us

  Dove Medical Practice is a friendly, forward-thinking GP surgery located in Birmingham, dedicated to providing high-quality, patient-centred care.

  Our team is made up of experienced clinicians, skilled administrative staff, and committed support workers who work collaboratively to create a positive and efficient working environment.

  We understand the importance of a healthy work-life balance and offer a range of benefits including NHS pension scheme access, ongoing training opportunities, and regular team-building activities.

  Our team members are encouraged to develop their skills and are supported through clear structures and open-door leadership.

  Details

  Date posted

  05 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Flexible working

  Reference number

  A1604-25-0003

  Job locations

  60 Dovedale Road

  Erdington

  Birmingham

  West Midlands

  B23 5DD

  
  

  Job description

  Job responsibilities

  Patient-Facing Duties:

  • Greet patients and visitors in a professional and courteous manner.

  • Answer incoming telephone calls promptly and direct them appropriately.

  • Book, cancel, and amend appointments in line with practice protocols.

  • Ensure all patients are signposted appropriately using the agreed triage process.

  • Process repeat prescription requests and provide general information.

  • Deal with patient queries sensitively and maintain confidentiality at all times.

  Administrative Duties:

  • Update patient records and contact details as needed.

  • Assist with new patient registrations and patient deductions.

  • Complete tasks as delegated by the Reception Lead or Practice Manager.

  Team and Practice Support:

  • Work collaboratively with clinical, management, and administrative staff.

  • Attend staff meetings and training sessions as required.

  • Maintain a clean and organised reception area.

  • Promote a positive and respectful environment for patients and staff.

  • Adhere to all practice policies, including safeguarding, confidentiality, and health and safety.

  Job description

  Job responsibilities

  Patient-Facing Duties:

  • Greet patients and visitors in a professional and courteous manner.

  • Answer incoming telephone calls promptly and direct them appropriately.

  • Book, cancel, and amend appointments in line with practice protocols.

  • Ensure all patients are signposted appropriately using the agreed triage process.

  • Process repeat prescription requests and provide general information.

  • Deal with patient queries sensitively and maintain confidentiality at all times.

  Administrative Duties:

  • Update patient records and contact details as needed.

  • Assist with new patient registrations and patient deductions.

  • Complete tasks as delegated by the Reception Lead or Practice Manager.

  Team and Practice Support:

  • Work collaboratively with clinical, management, and administrative staff.

  • Attend staff meetings and training sessions as required.

  • Maintain a clean and organised reception area.

  • Promote a positive and respectful environment for patients and staff.

  • Adhere to all practice policies, including safeguarding, confidentiality, and health and safety.

  Person Specification

  Knowledge and skills

  Essential

  • IT literate comfortable using clinical systems and Microsoft Office
  • Excellent communication and interpersonal skills
  • Organised and able to multitask in a busy environment
  • Able to work flexibly as part of a team

  Desirable

  • Local knowledge of the patient population and services

  Experience

  Essential

  • Experience working within a customer facing environment

  Desirable

  • Experience of working in a GP practice
  • Experience of working in primary care
  • Knowledge of NHS systems and referral processes
  • Understanding of patient confidentiality and data protection

  Person Specification

  Knowledge and skills

  Essential

  • IT literate comfortable using clinical systems and Microsoft Office
  • Excellent communication and interpersonal skills
  • Organised and able to multitask in a busy environment
  • Able to work flexibly as part of a team

  Desirable

  • Local knowledge of the patient population and services

  Experience

  Essential

  • Experience working within a customer facing environment

  Desirable

  • Experience of working in a GP practice
  • Experience of working in primary care
  • Knowledge of NHS systems and referral processes
  • Understanding of patient confidentiality and data protection

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dove Medical Practice

  Address

  60 Dovedale Road

  Erdington

  Birmingham

  West Midlands

  B23 5DD

  
  

  Employer's website

  https://www.dovesurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Dove Medical Practice

  Address

  60 Dovedale Road

  Erdington

  Birmingham

  West Midlands

  B23 5DD

  
  

  Employer's website

  https://www.dovesurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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