• Job Description

  Req#: A2767-25-0000?language=en&page=107&sort=publicationDateDesc

  Job summary

  We are looking for a receptionist to join our team who has excellent customer service and IT skills and can deal with the day to day running of our reception. Answering calls, booking appointments etc.. (See Job description for more detail)

  Main duties of the job

  Booking appointments, answering the phone, patient queries, liaising with clinical and non clinical staff. See job description for more detail

  About us

  We are a 4 partner teaching practice in a Rural community. We have 10,500, 4 care homes and have an in house dispensary.

  Details

  Date posted

  15 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  A2767-25-0000

  Job locations

  27 Parkfield Road

  Coleshill

  Birmingham

  North Warwickshire

  B46 3LD

  
  

  Job description

  Job responsibilities

  Job Role & Purpose

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  2. Key Duties & Responsibilities

  Administration

  To have a thorough knowledge of all practice procedures

  To work in accordance with written protocols

  Pulling/filing notes for patients and updating as necessary

  Filing post in medical records

  Photocopy as requested

  Pulling/filing blood/urine sample forms for clinics

  Opening and distributing post

  Accepting and returning deliveries of stock ensuring deliveries are stored appropriately and distributed to the correct area on arrival.

  Scanning and work flowing documents to clinicians practice staff daily

  Reception

  Opening and closing the Practice at specified times

  Dealing with patient queries

  Consulting with members of practice team

  Handing completed repeat prescriptions to patients and checking names and address.

  Be able to cover all reception positions as necessary

  Encourage patients to complete practice questionnaires and Friends and Family Test

  Appointments

  Process appointment requests for today/future appointments from patients by telephone and in person.

  Deal with visits/requests

  Telephoning patients

  Deal with visit requests and input visit requests on to appointment system

  Inform clinicians of any late visit requests

  Computer

  Registrations of new patients computer data entry and medical records

  Registrations of temporary patients computer data entry and medical records

  Process patients changes of address

  Using Docman efficiently

  Telephone

  Have working knowledge of telephone, during and after hours

  Cover telephones at all times during opening hours

  Contacting a GP partner for any medical queries between 18:00-18:30

  Other tasks

  Clear rooms after surgeries

  Clear waiting room after surgeries

  Ensure building security have thorough knowledge of doors/windows/alarm

  Any other tasks allocated by managers

  Cover for colleagues

  This is not an exhaustive list and may be revised at any time.3.

  Communication & Relationships

  To be an active and engaged team player, supporting Hazelwood and with its aims and objectives.

  To actively participate in team meetings.

  Performance Standards

  Demonstrate a positive attitude.

  To deliver against your agreed objectives.

  To actively engage in the appraisal process

  To be honest and have integrity.

  To follow all practice policies and procedures

  Confidentiality

  While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the health & safety manual, and the practice infection control policy and published procedures. This will include:

  Using personal security systems within the workplace according to practice guidelines.

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

  Making effective use of training to update knowledge and skills.

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

  Active reporting of health and safety hazards and infection hazards immediately when recognized.

  Keeping own work areas generally clean and assisting the Practice Manager in the maintenance of general standards of cleanliness consistent with the scope of their role.

  Undertaking periodic infection control training (minimum annually).

  Reporting potential risks identified to the Practice Manager

  Equality & Diversity

  The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

  Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation.

  Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

  Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Job Description Reviews

  This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the practice.

  Job description

  Job responsibilities

  Job Role & Purpose

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  2. Key Duties & Responsibilities

  Administration

  To have a thorough knowledge of all practice procedures

  To work in accordance with written protocols

  Pulling/filing notes for patients and updating as necessary

  Filing post in medical records

  Photocopy as requested

  Pulling/filing blood/urine sample forms for clinics

  Opening and distributing post

  Accepting and returning deliveries of stock ensuring deliveries are stored appropriately and distributed to the correct area on arrival.

  Scanning and work flowing documents to clinicians practice staff daily

  Reception

  Opening and closing the Practice at specified times

  Dealing with patient queries

  Consulting with members of practice team

  Handing completed repeat prescriptions to patients and checking names and address.

  Be able to cover all reception positions as necessary

  Encourage patients to complete practice questionnaires and Friends and Family Test

  Appointments

  Process appointment requests for today/future appointments from patients by telephone and in person.

  Deal with visits/requests

  Telephoning patients

  Deal with visit requests and input visit requests on to appointment system

  Inform clinicians of any late visit requests

  Computer

  Registrations of new patients computer data entry and medical records

  Registrations of temporary patients computer data entry and medical records

  Process patients changes of address

  Using Docman efficiently

  Telephone

  Have working knowledge of telephone, during and after hours

  Cover telephones at all times during opening hours

  Contacting a GP partner for any medical queries between 18:00-18:30

  Other tasks

  Clear rooms after surgeries

  Clear waiting room after surgeries

  Ensure building security have thorough knowledge of doors/windows/alarm

  Any other tasks allocated by managers

  Cover for colleagues

  This is not an exhaustive list and may be revised at any time.3.

  Communication & Relationships

  To be an active and engaged team player, supporting Hazelwood and with its aims and objectives.

  To actively participate in team meetings.

  Performance Standards

  Demonstrate a positive attitude.

  To deliver against your agreed objectives.

  To actively engage in the appraisal process

  To be honest and have integrity.

  To follow all practice policies and procedures

  Confidentiality

  While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the health & safety manual, and the practice infection control policy and published procedures. This will include:

  Using personal security systems within the workplace according to practice guidelines.

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

  Making effective use of training to update knowledge and skills.

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

  Active reporting of health and safety hazards and infection hazards immediately when recognized.

  Keeping own work areas generally clean and assisting the Practice Manager in the maintenance of general standards of cleanliness consistent with the scope of their role.

  Undertaking periodic infection control training (minimum annually).

  Reporting potential risks identified to the Practice Manager

  Equality & Diversity

  The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

  Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation.

  Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

  Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Job Description Reviews

  This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the practice.

  Person Specification

  Experience

  Essential

  • Customer service
  • IT literate

  Desirable

  • Working in a GP Practice

  Person Specification

  Experience

  Essential

  • Customer service
  • IT literate

  Desirable

  • Working in a GP Practice

  Employer details

  Employer name

  Hazelwood Group Practice

  Address

  27 Parkfield Road

  Coleshill

  Birmingham

  North Warwickshire

  B46 3LD

  
  

  Employer's website

  https://www.hazelwoodgrouppractice.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Hazelwood Group Practice

  Address

  27 Parkfield Road

  Coleshill

  Birmingham

  North Warwickshire

  B46 3LD

  
  

  Employer's website

  https://www.hazelwoodgrouppractice.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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