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Job Description
- Req#: M0038-24-0301?language=en&page=153&sort=publicationDateDesc
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- None
- Previous reception and/or customer service experience.
- SystmOne experience is advantageous.
- None
- Previous reception and/or customer service experience.
- SystmOne experience is advantageous.
Job summary
South Street Surgery in Bishops Stortford has an opportunity for a receptionist to join our busy practice team on a part or full-time basis for 27, 30 or 37 hours per week, to help make a positive impact on our local community. All working patterns will require some early shifts starting at 8am, and some Saturdays mornings on a rota.
You will handle telephone calls in a positive and efficient manner, assisting with front desk duties, processing prescriptions and e-consults and general administrative duties.
Main duties of the job
About us
South Street Surgery operates from three premises in the town of Bishops Stortford, providing services for about 22,500 patients. We work closely with the other local practices in Stort Valley and Villages PCN to develop our vision for the future of primary care services in this area.
Our mission is to provide Excellence in Care. We are rated as Good by CQC on our last inspection. We have consistently been a high QOF achieving surgery. We have Investors in People Award and believe in training and developing our staff. Our surgery has many years experience of teaching, training and developing our staff and trainees. We have GP trainers and associate trainers and we enjoy teaching our GP registrars, foundation doctors, medical students and physician associate students.
For further information please contact: Lianne.hinks@nhs.net.
Date posted
05 April 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
7343
Job locations
South Street
Bishop's Stortford
Hertfordshire
CM23 3AP
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
South Street
Bishop's Stortford
Hertfordshire
CM23 3AP
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
South Street
Bishop's Stortford
Hertfordshire
CM23 3AP
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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