• Job Description

  Req#: A2005-25-0000?language=en&page=167&sort=publicationDateDesc

  Job summary

  Are you a friendly, organised, and compassionate individual looking for a rewarding role in healthcare? Join our welcoming team as a Receptionist at our busy GP surgery, where youll be the first point of contact for patients, ensuring they receive the best possible care.

  In this role, youll manage appointments, handle enquiries, and support the practice team in delivering exceptional patient service. Every day is different, offering a fast-paced but fulfilling environment where your communication and problem-solving skills will make a real difference.

  If you thrive in a people-focused role and enjoy working in a dynamic healthcare setting, wed love to hear from you!

  Main duties of the job

  As a Receptionist at our GP surgery, you will be the friendly face and voice that welcomes patients, providing a professional and efficient service. Your main responsibilities will include:

  • Managing Appointments: Booking, rescheduling, and cancelling patient appointments while ensuring efficient diary management for clinicians.

  • Handling Enquiries: Responding to patient queries in person, over the phone, and via email with care and confidentiality.

  • Administrative Support: Processing prescriptions, updating patient records, and assisting with general office tasks.

  • Patient Assistance: Helping patients navigate services, signposting them to the appropriate healthcare professionals, and providing essential information.

  • Team Collaboration: Working closely with GPs, nurses, and other staff to ensure smooth day-to-day operations.

  This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure in a busy environment. If you enjoy helping others and working in a fast-paced setting, this could be the perfect opportunity for you!

  About us

  Blakewater Healthcare is a well-established GP surgery operating across two sites, providing high-quality care to over 11,000 patients. We take pride in delivering patient-centered services in a welcoming and supportive environment.

  Our dedicated team includes 14 admin and clerical staff, who play a vital role in ensuring the smooth running of the practice. We also have a large team of clinicians, including GPs, nurses, and other healthcare professionals, working together to provide excellent medical care to our diverse patient community.

  At Blakewater Healthcare, we value teamwork, efficiency, and a compassionate approach to patient care. Joining our team means becoming part of a friendly, professional, and supportive workplace where your contributions truly make a difference.

  Date posted

  03 April 2025

  Pay scheme

  Other

  Salary

  £23,556 a year

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  A2005-25-0000

  Job locations

  Barbara Castle Way Health Centre

  Simmons Street

  Blackburn

  BB2 1AX

  
  

  Job description

  Job responsibilities

  Job Summary

  We are looking for a professional, friendly, and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering high-quality customer service and ensuring the smooth day-to-day running of the practice. You will manage appointments, assist patients with enquiries, and provide administrative support to the clinical and admin teams.

  Key Responsibilities Patient Services

  • Greet and assist patients in a friendly and professional manner, both in person and over the phone.

  • Book, cancel, and manage patient appointments efficiently.

  • Respond to patient queries, signposting them to the appropriate healthcare professional or service.

  • Ensure patient confidentiality and data protection are maintained at all times.

  Administrative Duties

  • Process prescriptions and liaise with pharmacies when necessary.

  • Update and maintain accurate patient records using the clinical system.

  • Handle incoming and outgoing correspondence, including emails and phone calls.

  • Assist with scanning, filing, and other general administrative tasks.

  • Support clinicians and management with administrative duties as required.

  Teamwork and Communication

  • Work closely with GPs, nurses, and other healthcare professionals to ensure smooth practice operations.

  • Communicate effectively with colleagues to ensure patient needs are met efficiently.

  • Attend staff meetings and training sessions as required.

  Person Specification Essential Skills & Qualities:

  • Excellent communication and interpersonal skills.

  • Strong organisational and multitasking abilities.

  • Ability to work in a fast-paced environment while maintaining attention to detail.

  • Proficiency in IT, including Microsoft Office.

  • A caring and professional attitude with a commitment to patient care.

  Desirable Skills & Experience:

  • Previous experience in a receptionist or administrative role, ideally within a healthcare setting is desirable.

  • Knowledge of GP surgery systems such as EMIS.

  • Understanding of medical terminology and NHS procedures.

  Benefits of Working at Blakewater Healthcare

  • Supportive and friendly team environment.

  • Opportunities for training and career development.

  • Competitive salary based on experience.

  • A rewarding role making a difference in patient care.

  If you are a motivated and compassionate individual looking for a fulfilling role in a GP surgery, we would love to hear from you! Apply today to join our team.

  Job description

  Job responsibilities

  Job Summary

  We are looking for a professional, friendly, and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering high-quality customer service and ensuring the smooth day-to-day running of the practice. You will manage appointments, assist patients with enquiries, and provide administrative support to the clinical and admin teams.

  Key Responsibilities Patient Services

  • Greet and assist patients in a friendly and professional manner, both in person and over the phone.

  • Book, cancel, and manage patient appointments efficiently.

  • Respond to patient queries, signposting them to the appropriate healthcare professional or service.

  • Ensure patient confidentiality and data protection are maintained at all times.

  Administrative Duties

  • Process prescriptions and liaise with pharmacies when necessary.

  • Update and maintain accurate patient records using the clinical system.

  • Handle incoming and outgoing correspondence, including emails and phone calls.

  • Assist with scanning, filing, and other general administrative tasks.

  • Support clinicians and management with administrative duties as required.

  Teamwork and Communication

  • Work closely with GPs, nurses, and other healthcare professionals to ensure smooth practice operations.

  • Communicate effectively with colleagues to ensure patient needs are met efficiently.

  • Attend staff meetings and training sessions as required.

  Person Specification Essential Skills & Qualities:

  • Excellent communication and interpersonal skills.

  • Strong organisational and multitasking abilities.

  • Ability to work in a fast-paced environment while maintaining attention to detail.

  • Proficiency in IT, including Microsoft Office.

  • A caring and professional attitude with a commitment to patient care.

  Desirable Skills & Experience:

  • Previous experience in a receptionist or administrative role, ideally within a healthcare setting is desirable.

  • Knowledge of GP surgery systems such as EMIS.

  • Understanding of medical terminology and NHS procedures.

  Benefits of Working at Blakewater Healthcare

  • Supportive and friendly team environment.

  • Opportunities for training and career development.

  • Competitive salary based on experience.

  • A rewarding role making a difference in patient care.

  If you are a motivated and compassionate individual looking for a fulfilling role in a GP surgery, we would love to hear from you! Apply today to join our team.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths (Essential)
  • Qualified to NVQ level 2 in Health and Social Care (Desirable)

  Experience

  Essential

  • Previous experience in a receptionist, customer service, or administrative role.
  • Experience handling telephone and face-to-face enquiries in a professional setting.
  • Ability to use IT systems, including Microsoft Office (Word, Excel, Outlook).

  Desirable

  • Previous experience working in a GP surgery, healthcare setting, or NHS environment.
  • Knowledge of GP clinical systems such as EMIS.
  • Experience processing prescriptions and updating patient records.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths (Essential)
  • Qualified to NVQ level 2 in Health and Social Care (Desirable)

  Experience

  Essential

  • Previous experience in a receptionist, customer service, or administrative role.
  • Experience handling telephone and face-to-face enquiries in a professional setting.
  • Ability to use IT systems, including Microsoft Office (Word, Excel, Outlook).

  Desirable

  • Previous experience working in a GP surgery, healthcare setting, or NHS environment.
  • Knowledge of GP clinical systems such as EMIS.
  • Experience processing prescriptions and updating patient records.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Blakewater Healthcare

  Address

  Barbara Castle Way Health Centre

  Simmons Street

  Blackburn

  BB2 1AX

  
  

  Employer's website

  https://www.blakewaterhealthcare.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Blakewater Healthcare

  Address

  Barbara Castle Way Health Centre

  Simmons Street

  Blackburn

  BB2 1AX

  
  

  Employer's website

  https://www.blakewaterhealthcare.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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