• Job Description

  Req#: C9184-25-0650?language=en&page=616&sort=publicationDateDesc

  Job summary

  This is an exciting opportunity to join our successful admin team based within Physiotherapy Outpatients at Dene Barton Community Hospital, Cotford St Luke.The admin team supports the MSK Physiotherapy Taunton & West Hub which covers Taunton, Minehead, Williton and Wellington.

  The ideal candidate will have a great 'can do' approach to their work, as well as a welcoming and friendly personality. Previous experience of working in a reception / booking role would be beneficial. Excellent communication and customer service skills are essential in supporting the team and ensuring our patients receive the best experience while attending or making contact with our department via telephone or email.

  We would welcome candidates to visit us to discuss the role and look around the department prior to applying for the post - please see contact details.

  Main duties of the job

  *Cover main hospital reception, welcome and check in patients for physiotherapy or redirect patients for other areas of the hospital.

  *Welcome visitors / trades and direct them to appropriate departments.

  *The post holder will be an ambassador for the service being the first point of contact via telephone and / or face to face.

  *Receive referrals for patients who require outpatient treatment.

  *Following protocols process referrals using available EPR: Rio, Maxims

  *Via telephone and email arrange appointments for patients.

  *Administer incoming emails.

  *Receive telephone calls to the office from patients.

  *Maximise clinic slots and ensure all available slots are filled.

  *Block clinics for clinicians meetings / training sessions / supervision.

  About us

  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

  Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

  We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

  Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

  The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

  Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

  Date posted

  10 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,615 to £23,615 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  184-OL-PU-2296

  Job locations

  Dene Barton Hospital

  Dene Road

  Taunton

  Somerset

  TA4 1DD

  
  

  Job description

  Job responsibilities

  Please see attached Job Description & Person Specification for further details of duties and responsibilities.

  Job description

  Job responsibilities

  Please see attached Job Description & Person Specification for further details of duties and responsibilities.

  Person Specification

  Qualifications

  Essential

  • Good standard of education at GCSE level.

  Desirable

  • Maxims / Rio trained.

  Experience

  Essential

  • Previous administration / reception / booking experience.
  • Working in direct contact with people.
  • Excellent computer skills.

  Additional Criteria

  Essential

  • Physically able to take part in hydro evacuation should the need arise.
  • Ability to prioritise tasks.
  • Clarity of communication when making appointments for patients.
  • Ability to learn new skills and systems.

  Person Specification

  Qualifications

  Essential

  • Good standard of education at GCSE level.

  Desirable

  • Maxims / Rio trained.

  Experience

  Essential

  • Previous administration / reception / booking experience.
  • Working in direct contact with people.
  • Excellent computer skills.

  Additional Criteria

  Essential

  • Physically able to take part in hydro evacuation should the need arise.
  • Ability to prioritise tasks.
  • Clarity of communication when making appointments for patients.
  • Ability to learn new skills and systems.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  Dene Barton Hospital

  Dene Road

  Taunton

  Somerset

  TA4 1DD

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  Dene Barton Hospital

  Dene Road

  Taunton

  Somerset

  TA4 1DD

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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