Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Schedule and confirm appointments
• Maintain work records and logs
• Answer telephone and relay telephone calls and messages
• Monitor mobile radio or telephone
• Provide emergency services
• Relay service to persons with disabilities

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability