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Job Description
- Req#: A5901-25-0002?language=en&page=405&sort=publicationDateDesc
- Due to the rural location of our practice and the limited availability of regular public transportation, it is essential that applicants possess their own reliable means of transport.
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Disclosure Barring Service (DBS) check
- Experience of reception duties
- Experience of working in a health care setting
- SystemOne user skills
- Due to the rural location of our practice and the limited availability of regular public transportation, it is essential that applicants possess their own reliable means of transport.
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Disclosure Barring Service (DBS) check
- Experience of reception duties
- Experience of working in a health care setting
- SystemOne user skills
Job summary
Job Summary
We are seeking a friendly, organised, and proactive Receptionist to join our busy GP practice working 20 hours per week. As the first point of contact for patients, you will provide excellent customer service both in person and over the phone.
Main duties of the job
Your responsibilities will include but not be limited to booking appointments, handling patient queries, managing incoming communications, and supporting the clinical team with administrative tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment.
About us
About Deal Tree Health Centre
Deal Tree Health Centre is a well-established GP practice located in Doddinghurst, a pleasant village setting near Brentwood in Essex. We care for a growing patient list of approximately 9,800 and are committed to delivering high-quality, patient-centred healthcare to our local community.
We pride ourselves on being a friendly, approachable, and close-knit team. Our staff work collaboratively in a supportive environment. Team members are always on hand to offer guidance, share knowledge, and ensure everyone feels valued and encouraged.
We use SystmOne as our clinical system and provide full training and support to help new team members become confident in its use. At Deal Tree, youll be part of a practice that values teamwork, mutual respect, and professional growth.
Details
Date posted
07 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5901-25-0002
Job locations
Deal Tree Health Centre
Blackmore Road
Doddinghurst
Brentwood
Essex
CM15 0HU
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the receptionist:
a. Maintaining and monitoring the practice appointment system
b. Answering incoming phone calls and directing patients to the appropriate service
c. Receiving and directing patients on arrival in surgery
d. Booking in-surgery appointments, remote appointments and home visits
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Updating patients records (e.g. contact details) as necessary
g. Managing all queries, passing urgent messages on as appropriate and ensuring effective handover to colleagues where matters are unresolved at the end of a shift
h. Maintaining a clean, tidy, effective working area at all times
i. Monitoring and maintaining the reception area and notice boards
j. Supporting all clinical staff with general tasks as requested
k. Completing opening and closing procedures in accordance with the duty rota
This list is not exhaustive and there may be a requirement to carry out other tasks as necessary; this will be dependent upon factors such as workload and staffing levels.
Job responsibilities
The following are the core responsibilities of the receptionist:
a. Maintaining and monitoring the practice appointment system
b. Answering incoming phone calls and directing patients to the appropriate service
c. Receiving and directing patients on arrival in surgery
d. Booking in-surgery appointments, remote appointments and home visits
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Updating patients records (e.g. contact details) as necessary
g. Managing all queries, passing urgent messages on as appropriate and ensuring effective handover to colleagues where matters are unresolved at the end of a shift
h. Maintaining a clean, tidy, effective working area at all times
i. Monitoring and maintaining the reception area and notice boards
j. Supporting all clinical staff with general tasks as requested
k. Completing opening and closing procedures in accordance with the duty rota
This list is not exhaustive and there may be a requirement to carry out other tasks as necessary; this will be dependent upon factors such as workload and staffing levels.
Person SpecificationPerson Specification
Own transportation
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Own transportation
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Deal Tree Health Centre
Address
Deal Tree Health Centre
Blackmore Road
Doddinghurst
Brentwood
Essex
CM15 0HU
Employer's website
https://www.dealtreehealthcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Deal Tree Health Centre
Address
Deal Tree Health Centre
Blackmore Road
Doddinghurst
Brentwood
Essex
CM15 0HU
Employer's website
https://www.dealtreehealthcentre.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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