• Job Description

  Req#: A0275-25-0002?language=en&page=92&sort=publicationDateDesc

  Job summary

  Are you an excellent communicator with a friendly, compassionate approach? Can you interact sensitively and professionally with patients both in person and over the phone? Do you have strong IT skills and experience using EMIS? Are you flexible and adaptable with your working hours?

  We are currently seeking an enthusiastic, outgoing, and efficient team player to join us as a permanent Medical Receptionist, working full time (37.5 hours across 5 days).

  This role involves working across both of our practices as a vital first point of contact for our patients. Youll be responsible for booking appointments, handling enquiries, and providing general clerical support as part of a supportive and collaborative team.

  Main duties of the job

  • Greet patients and visitors in a friendly and professional manner, both in person and on the telephone.

  • Book, amend, and cancel appointments using the clinical system (e.g. EMIS).

  • Handle patient enquiries and provide appropriate information or support.

  • Answer and triage telephone calls, directing them to the appropriate team member.

  • Scan, file, and upload documents to patient records promptly and accurately.

  • Ensure confidentiality and compliance with data protection regulations at all times.

  • Work collaboratively with reception and clinical teams to support day-to-day operations.

  • Open and close the reception area/practice according to established protocols.

  About us

  We are a friendly and forward-thinking GP surgery dedicated to providing high-quality, patient-centered care to our local community. Operating across two sites, we serve a diverse patient population and pride ourselves on offering a welcoming and supportive environment for both patients and staff.

  Our multidisciplinary team includes GPs, nurses, healthcare assistants, and administrative staff who work closely together to ensure efficient and compassionate service delivery. We are committed to continuous improvement, staff development, and embracing innovation in primary care.

  We use the EMIS clinical system and are well integrated with local health and care services to ensure our patients receive the best possible care. As a training and learning-focused practice, we support ongoing professional development and value teamwork, communication, and mutual respect across all roles.

  If you are looking to join a caring, dynamic, and supportive team, we would love to hear from you.

  Details

  Date posted

  06 June 2025

  Pay scheme

  Other

  Salary

  £12.50 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A0275-25-0002

  Job locations

  Moorside Road

  Bromley

  BR1 5EP

  
  

  Lewisham & Greenwich Nhs Trust

  2 Handen Road

  London

  SE128NP

  
  

  Job description

  Job responsibilities

  We are looking for a friendly, reliable, and efficient Receptionist to join our busy GP practice. As a key member of the front-of-house team, you will be the first point of contact for patients, providing a welcoming and professional service both in person and over the phone.

  Your main responsibilities will include booking appointments, handling enquiries, updating patient records, and supporting the team with administrative tasks. You will use the EMIS system daily and must maintain confidentiality and professionalism at all times.

  This is a vital role in ensuring the smooth running of the practice and delivering excellent care to our patients.

  Job description

  Job responsibilities

  We are looking for a friendly, reliable, and efficient Receptionist to join our busy GP practice. As a key member of the front-of-house team, you will be the first point of contact for patients, providing a welcoming and professional service both in person and over the phone.

  Your main responsibilities will include booking appointments, handling enquiries, updating patient records, and supporting the team with administrative tasks. You will use the EMIS system daily and must maintain confidentiality and professionalism at all times.

  This is a vital role in ensuring the smooth running of the practice and delivering excellent care to our patients.

  Person Specification

  Experience

  Essential

  • Experience in a customer service or administrative role

  Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice

  Qualifications

  Essential

  • Good standard of general education (e.g. GCSEs including English and Maths)

  Desirable

  • NVQ Level 2/3 in Customer Service or Business Administration

  Person Specification

  Experience

  Essential

  • Experience in a customer service or administrative role

  Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice

  Qualifications

  Essential

  • Good standard of general education (e.g. GCSEs including English and Maths)

  Desirable

  • NVQ Level 2/3 in Customer Service or Business Administration

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Downham Family Medical Practice

  Address

  Moorside Road

  Bromley

  BR1 5EP

  
  

  Employer's website

  https://www.downhamfamilymedicalpractice.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Downham Family Medical Practice

  Address

  Moorside Road

  Bromley

  BR1 5EP

  
  

  Employer's website

  https://www.downhamfamilymedicalpractice.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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