• Job Description

  Req#: A4462-24-0000?language=en&page=1576&sort=publicationDateDesc

  Job summary

  Working as part of a team at our friendly single handed GP practice, provide a general enquiry service for patients utilising your excellent communication skills both face to face and on the telephone.

  You must have the ability to multi-task in a busy environment, previous experience of working in General Practice would be an advantage but is not essential as the right candidate will receive appropriate training.

  Main duties of the job

  Reception/admin role

  Booking/process patient appointments, handling prescription requests, offering advice and guidance, be able to cover reception position as necessary.

  Deal with visit requests, registrations of new patients

  To adhere to practice written protocols.

  About us

  We are a small friendly team we work very efficiently together.

  We always take a lot of pride to ensure we are always offering an outstanding service.

  Date posted

  18 September 2024

  Pay scheme

  Other

  Salary

  Depending on experience Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4462-24-0000

  Job locations

  Ightenhill Medical Centre

  Tabor Street

  Burnley

  Lancashire

  BB12 0HL

  
  

  Job description

  Job responsibilities

  Job Summary:

  Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone/online.

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance with written protocols
  • Scanning documents / Incoming post

  Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Offer advice and guidance

  Appointments

  • Process appointment requests for today future appointments from patients by telephone and in person.
  • Deal with visits requests

  Computer

  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of Practice area.
  • Process repeat prescription request in accordance with Practice guidelines.

  Job description

  Job responsibilities

  Job Summary:

  Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone/online.

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance with written protocols
  • Scanning documents / Incoming post

  Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Offer advice and guidance

  Appointments

  • Process appointment requests for today future appointments from patients by telephone and in person.
  • Deal with visits requests

  Computer

  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of Practice area.
  • Process repeat prescription request in accordance with Practice guidelines.

  Person Specification

  Experience

  Essential

  • GCSE or equivalent in English and other academic subjects
  • Worked in an Office
  • Worked as part of a team.
  • Worked with public face to face and on the telephone.
  • Worked unsupervised.
  • Used Microsoft Office Software
  • Computer skills
  • Excellent communication skills
  • Ability to work as part of a team.
  • Able to work under pressure.
  • Able to work unsupervised.
  • Able to use own initiative.
  • Pleasant and articulate
  • Able to accept change in working environment.
  • Flexibility of working hours
  • Willing to learn and be involved in Continuous Professional Development

  Desirable

  • RSA or equivalent Typing standards
  • Worked in a GP Practice
  • Use of EMIS system for GPs
  • Understands importance of confidentiality
  • Experience of Primary care

  Qualifications

  Essential

  • GCSE or equivalent in English and other academic subjects
  • Understands importance of confidentiality
  • Worked in an Office
  • Worked as part of a team.
  • Worked with public face to face and on the telephone.
  • Worked unsupervised.
  • Used Microsoft Office Software
  • Computer skills
  • Excellent communication skills
  • Ability to work as part of a team.
  • Able to work under pressure.
  • Able to work unsupervised.
  • Able to use own initiative.
  • Pleasant and articulate
  • Able to accept change in working environment.

  Desirable

  • RSA or equivalent Typing standards
  • Worked in a GP Practice
  • Use of EMIS system for GPs
  • Understands importance of confidentiality
  • Experience of Primary care

  Person Specification

  Experience

  Essential

  • GCSE or equivalent in English and other academic subjects
  • Worked in an Office
  • Worked as part of a team.
  • Worked with public face to face and on the telephone.
  • Worked unsupervised.
  • Used Microsoft Office Software
  • Computer skills
  • Excellent communication skills
  • Ability to work as part of a team.
  • Able to work under pressure.
  • Able to work unsupervised.
  • Able to use own initiative.
  • Pleasant and articulate
  • Able to accept change in working environment.
  • Flexibility of working hours
  • Willing to learn and be involved in Continuous Professional Development

  Desirable

  • RSA or equivalent Typing standards
  • Worked in a GP Practice
  • Use of EMIS system for GPs
  • Understands importance of confidentiality
  • Experience of Primary care

  Qualifications

  Essential

  • GCSE or equivalent in English and other academic subjects
  • Understands importance of confidentiality
  • Worked in an Office
  • Worked as part of a team.
  • Worked with public face to face and on the telephone.
  • Worked unsupervised.
  • Used Microsoft Office Software
  • Computer skills
  • Excellent communication skills
  • Ability to work as part of a team.
  • Able to work under pressure.
  • Able to work unsupervised.
  • Able to use own initiative.
  • Pleasant and articulate
  • Able to accept change in working environment.

  Desirable

  • RSA or equivalent Typing standards
  • Worked in a GP Practice
  • Use of EMIS system for GPs
  • Understands importance of confidentiality
  • Experience of Primary care

  Employer details

  Employer name

  Ightenhill Medical Centre

  Address

  Ightenhill Medical Centre

  Tabor Street

  Burnley

  Lancashire

  BB12 0HL

  
  

  Employer's website

  https://www.ightenhillmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Ightenhill Medical Centre

  Address

  Ightenhill Medical Centre

  Tabor Street

  Burnley

  Lancashire

  BB12 0HL

  
  

  Employer's website

  https://www.ightenhillmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice