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Job Description
- Req#: A3084-24-0002?language=en&page=316&sort=publicationDateDesc
- Excellent customer services skills
- Previous clerical experience
- Experience of Microsoft Office and databases
- Excellent standards of literacy
- Excellent communication skills
- The ability to work as part of a team and autonomously when required
- The ability to work well under pressure
- Flexibility able to cover sickness and holidays
- An understanding of the importance of confidentiality
- Ensuring our patients have a positive experience at the surgery.
- Booking appointments over the telephone and face to face.
- Dealing with enquiries.
- Completing new patient registrations
- Processing patient documentation
- Dealing with surgery administration
- Previous clerical experience
- Knowledge of modern office procedures/Microsoft/Word/Excel and Outlook
- Good standards of literacy and numeracy
- Understanding of confidentiality and GDPR.
- Good communication skills written and oral
- Ability to organise and manage time
- Ability to use own judgement
- Ability to work as part of a team supporting others when under pressure
- Ability to seek guidance from colleagues when required.
- Patient tolerant tactful and discreet
- Enthusiastic, honest, willing and reliable
- Accurate & thorough approach
- Awareness of diversity issues and works in a positive non-discriminative way
- Willingness to take responsibility for maintaining confidentiality of information held by the practice
- Commitment to personal and professional development
- Reliable & flexible of working hours
- Sense of humour
- Able to work between the hours of 08:00 20:00
- Understanding the need to respond to national emergencies
- Previous clerical experience
- Knowledge of modern office procedures/Microsoft/Word/Excel and Outlook
- Good standards of literacy and numeracy
- Understanding of confidentiality and GDPR.
- Good communication skills written and oral
- Ability to organise and manage time
- Ability to use own judgement
- Ability to work as part of a team supporting others when under pressure
- Ability to seek guidance from colleagues when required.
- Patient tolerant tactful and discreet
- Enthusiastic, honest, willing and reliable
- Accurate & thorough approach
- Awareness of diversity issues and works in a positive non-discriminative way
- Willingness to take responsibility for maintaining confidentiality of information held by the practice
- Commitment to personal and professional development
- Reliable & flexible of working hours
- Sense of humour
- Able to work between the hours of 08:00 20:00
- Understanding the need to respond to national emergencies
Job summary
Wye Surgery is recruiting part time Receptionists / Care Navigators.
The successful applicants will be working as part of our friendly, caring and supportive team in a beautiful village setting. There are excellent transport links from Ashford and Canterbury and the train station is a few minutes walk from the practice. Free staff parking is available onsite.
We are looking for people with:
We have a variety of posts available for between 16 and 32 hours per week. You must be able to work until 8pm on either Tuesdays or Thursdays.
The flexibility to cover additional hours to cover staff absence is essential.
We will be looking to start people in post as soon as possible.
Main duties of the job
The role will include:
About us
You will be working as part of our friendly reception and administration team. Wye Surgery is a CQC rated outstanding practice with 10,000 patients. We are a training practice with an on site dispensary.
Date posted
30 April 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3084-24-0002
Job locations
Wye Surgery
67 Oxenturn Road
Wye
Ashford
Kent
TN25 5AY
Job descriptionJob description
Job responsibilities
Ensure that the Practice is ready for opening at the required time and that all equipment, rooms and facilities are in good working order. Any faults to be reported to the Supervisor or Practice Manager immediately
Attend to patients both face to face and on the telephone
Dealing with requests for home visits both on the phone and by the District Nursing team
Booking of appointments on to the clinical system, including allocating of E-consults
Complete patient administrative tasks in Docman & Emis
Assisting patients wishing to register with paperwork as required, registering onto the clinical system in a timely manner
Receiving new patients medical records and logging as required
Pulling and distributing medical records as required by Doctors or for change of address, insurance reports etc.
Safe guarding patients privacy and confidentiality at all times
Deal with all outgoing post
Ensuring reception waiting area is kept clean and tidy at all times
Ensuring that all messages or unresolved matters are passed on to other members of the reception team
Ensuring the reception desk is kept sufficiently supplied of all relevant documents
Complete shredding and filing in a timely manner
Completing any in-house or external training as required by the Practice
Acting as a chaperone when required, once training has been given
Carry out kitchen and security checks at the end of the day
Ensure that tasks of absent members of the team are carried out during leave or sickness
Each receptionist will have specific administrative tasks that they have been allocated, these will be reviewed on a regular basis with the Supervisor/Practice Manger and should be carried out as per the relevant protocols and procedures in place.
Job responsibilities
Ensure that the Practice is ready for opening at the required time and that all equipment, rooms and facilities are in good working order. Any faults to be reported to the Supervisor or Practice Manager immediately
Attend to patients both face to face and on the telephone
Dealing with requests for home visits both on the phone and by the District Nursing team
Booking of appointments on to the clinical system, including allocating of E-consults
Complete patient administrative tasks in Docman & Emis
Assisting patients wishing to register with paperwork as required, registering onto the clinical system in a timely manner
Receiving new patients medical records and logging as required
Pulling and distributing medical records as required by Doctors or for change of address, insurance reports etc.
Safe guarding patients privacy and confidentiality at all times
Deal with all outgoing post
Ensuring reception waiting area is kept clean and tidy at all times
Ensuring that all messages or unresolved matters are passed on to other members of the reception team
Ensuring the reception desk is kept sufficiently supplied of all relevant documents
Complete shredding and filing in a timely manner
Completing any in-house or external training as required by the Practice
Acting as a chaperone when required, once training has been given
Carry out kitchen and security checks at the end of the day
Ensure that tasks of absent members of the team are carried out during leave or sickness
Each receptionist will have specific administrative tasks that they have been allocated, these will be reviewed on a regular basis with the Supervisor/Practice Manger and should be carried out as per the relevant protocols and procedures in place.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wye Surgery
Address
Wye Surgery
67 Oxenturn Road
Wye
Ashford
Kent
TN25 5AY
Employer's website
Employer details
Employer name
Wye Surgery
Address
Wye Surgery
67 Oxenturn Road
Wye
Ashford
Kent
TN25 5AY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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