• Job Description

  Req#: A1750-25-0002?language=en&page=47&sort=publicationDateDesc

  Job summary

  art time medical receptionist / care navigatorrequired for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills.

  Experience of working in a GP Surgery is essential.

  Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.

  Main duties of the job

  The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

  About us

  The Grove Medical Practice is a multi-sited GP practice in Barnsley. We are a friendly team who always aim to provide a great service to our patients

  Details

  Date posted

  27 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1750-25-0002

  Job locations

  124-126 Park Grove

  Barnsley

  S70 1QE

  
  

  Apollo Court Medical Centre

  45 High Street

  Dodworth

  Barnsley

  South Yorkshire

  S75 3RF

  
  

  Brampton Health Centre

  Cliffe Road

  Brampton

  Barnsley

  South Yorkshire

  S73 0XP

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

  Job description

  Job responsibilities

  The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

  Person Specification

  Qualifications

  Essential

  • A to C GCSE Maths and English

  Experience

  Essential

  • Experience of working a GP surgery is essential

  Person Specification

  Qualifications

  Essential

  • A to C GCSE Maths and English

  Experience

  Essential

  • Experience of working a GP surgery is essential

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Grove Medical Practice

  Address

  124-126 Park Grove

  Barnsley

  S70 1QE

  
  

  Employer's website

  https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Grove Medical Practice

  Address

  124-126 Park Grove

  Barnsley

  S70 1QE

  
  

  Employer's website

  https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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